CHATBOT — Maya AI Voice + Chat
Replace your call agents.
Start free. Add voice when ready.
Maya handles inbound and outbound calls, WhatsApp, Viber, LINE, and website chat — in 30 languages. Text channels are free forever. Voice is a paid add-on. Start at zero, activate voice when you need it.
No credit card for the free plan · Cancel anytime · Voice trial available
What CHATBOT includes on every plan
Maya AI handles your digital channels — website chat widget, WhatsApp, Viber, and LINE — in 30 languages including Filipino (Tagalog), Thai, Vietnamese, Bahasa Indonesia, and Hindi. RAG search is bundled on every plan at no extra charge: Maya looks up answers in your actual call scripts, SOPs, FAQ documents, and escalation guides before responding. Nothing invented.
Voice (inbound + outbound calls via Retell AI) is available on the 7-Day Voice Trial and all paid plans. Caller Choice is standard on every voice plan — every caller is offered AI or human at the start of the call. Your BPO configures the default. Human agents handle escalation with full call context on screen.
Website chat widget
WhatsApp
Viber
LINE
30 languages
Free RAG search
Inbound voice (paid)
Outbound voice (paid)
Caller Choice (paid)
Voice AI cost: ~$0.10/min all-in via Retell AI + Deepgram STT + Azure Cognitive Services TTS. Human call center agent salary in the Philippines: $900–1,800/mo (appointment setter) to $1,200–2,000/mo (tech support). Maya handles scripted L1 calls. Your agents handle escalation.
Which BPO roles does Maya handle?
Maya covers scripted inbound calls, outbound dialing, and all digital text channels across every major call center role.
Appointment Setter
95% automatable. Maya dials out, qualifies leads, books appointments. Call center agent salary saved: $900–1,800/mo per replaced seat.
Inbound CSR (Call Center Agent)
Maya handles L1 scripted inbound calls. Caller Choice offered at the start. Human agent handles escalation with full context.
Collections Agent
Maya delivers scripted payment reminders via call, WhatsApp, and Viber. FDCPA-aware scripts. Human agent closes complex cases.
Outbound Telesales / Lead Gen
Maya qualifies inbound leads and dials outbound. AI handles the qualification script. Human closes. Caller Choice on every call.
Non-Voice — Live Chat / Email
Maya handles live chat and email in 30 languages. AIVA screens call center non voice job requirements. No voice minutes used.
Technical Support L1
RAG search gives Maya instant answers from your SOP documents and escalation guides during live calls. L2 escalation with full context.
Help Desk / Order Processing
Order status, account lookup, returns — all automated via Maya chat before human escalation. Works across website widget, WhatsApp, and LINE.
After-Hours Coverage
Maya runs 24/7 with no shift differential. After-hours ghost shift: full AI coverage when human agents are offline, auto-handoff at shift start.
Serving call center hiring locations: call center in Manila · call center in BGC · call center Alabang · call center in Makati · call center Eastwood · call center in Cubao · call center Davao hiring · call center hiring in Cebu · call center in Iloilo · call center in Pampanga · call center Quezon City · call center Bacolod · call center Cavite · call center Batangas · call center Bohol · call center Bulacan · call center Bacoor · call center Baguio · call center GenSan · call center company in Davao City · call center work from home · call center non voice · call center non voice work from home · call center agent work from home · call center online job · call center part time jobs.
Common questions
What is the CHATBOT product?
CHATBOT is Maya AI — an AI assistant that handles your call center's inbound and outbound voice calls, WhatsApp, Viber, LINE, and website chat in 30 languages. It replaces L1 scripted calls with AI and routes escalations to human agents with full conversation context. RAG search is bundled on every plan — Maya looks up answers in your own documents before responding.
What is included on the text plans?
All three text tiers (Text S / Text M / Text L) include the website chat widget, WhatsApp integration, Viber integration, LINE integration, 30-language support, and the RAG search engine (you supply your documents — call scripts, SOPs, FAQs; website development is required to connect RAG). Voice calls are not included on any text tier.
What is the 7-Day Voice Trial?
The 7-Day Voice Trial activates full voice capability — inbound calls, outbound dialing, and Caller Choice — for 7 days at no charge. After 7 days, Maya automatically reverts to the text plan (text channels only). No charge is made. The trial cannot be re-triggered once it ends. Use the 7 days to collect live call deflection rates and volume data — that data is the upgrade motivator.
What is Caller Choice?
Caller Choice is a feature on all voice plans. At the start of every call — inbound or outbound — the caller is offered a choice: continue with AI or speak to a human agent. Your BPO configures the default (most leave the choice open). Callers who select human are transferred immediately with full conversation context on the agent's screen. Caller Choice increases AI acceptance rates and protects customer satisfaction scores.
How much does voice cost beyond the included minutes?
Overage is $0.30/min on all paid plans. The infrastructure cost is ~$0.093/min all-in (Retell AI + Deepgram STT + Azure Cognitive Services TTS). Your included minutes cover the most common monthly call volumes: Starter (2,000 min) suits teams automating one scripted call type. Growth (3,000 min) suits medium-volume centers. Scale (5,000 min) suits enterprise BPOs replacing multiple L1 agent seats.
What languages does Maya speak on voice calls?
Maya voice supports Filipino (Tagalog), Thai, Vietnamese, Bahasa Indonesia, and English by default via Azure Cognitive Services TTS and Deepgram STT through Retell AI. All 30 text-channel languages are available on every plan — including Hindi, Urdu, Bengali, Khmer, Lao, and Myanmar. Additional voice language support is available on request.
Can Maya handle call center non voice roles?
Yes. Call center non voice hiring — live chat agents, email support, social media, and order processing — runs entirely on the text plans. No voice minutes are used for non-voice channels. Maya handles WhatsApp, Viber, LINE, and website chat for all non-voice call center job types. AIVA can screen call center non voice hiring candidates separately.
What is the RAG search engine and why is it free?
RAG (Retrieval-Augmented Generation) means Maya searches your actual documents — call scripts, escalation guides, HR policy PDFs, FAQ documents, training manuals, SOP documents — before answering. Nothing is invented. The search uses 1,536-dimensional vector embeddings with under 50ms latency. RAG is bundled at no extra charge on every plan because the infrastructure cost is negligible once Maya is running. You supply the documents. We vectorize and connect them.
Is there a call center work from home or remote setup option?
Yes. Maya handles call center work from home setups identically to office deployments — all channels (voice, WhatsApp, Viber, LINE) run via cloud infrastructure with no on-site hardware. Call center agents working from home receive escalated calls and chat sessions with full Maya conversation context. Call center job hiring work from home for digital-only roles runs entirely on the text plans.
Maya call center voice plans start at $450/month for 2,000 inbound and outbound minutes — replacing human agents on call center voice channels at $0.10/min versus $0.45–$0.90/min for staff. Call center voice activation starts with the free 7-Day Voice Trial — no credit card, no contract, live on your existing call center voice channels within 24 hours.