You upload candidate CVs (PDF, DOCX, or TXT). AIVA reads each one and scores it 0–100 against the role requirements for your selected industry. A hire/interview/hold/reject decision is returned alongside the score.
Candidate receives a link to the BPO Core Skills Assessment. Seven tests covering the skills that matter most in call center and BPO roles. Auto-scored and AIVA-scored together for a total out of 100.
Candidate receives a link to a browser-based video interview. They record answers to your preset questions on their own time — no scheduling, no Zoom. AIVA transcribes with Whisper and scores every response.
The final step for the candidate: record a 3-minute free-form introduction video. This is not scored. It is shown directly to you in the results dashboard so you can watch the candidate before any call.
Try each stage free — CV scoring, skills assessment, and video interview all have a free trial at the AIVA tool page. Running the full pipeline end-to-end requires an access key. See pricing and get started below.
See Pipeline Pricing →The AIVA Candidate Hire Pipeline automates the full call center hiring sequence from the moment a CV arrives to the moment an employer reviews a ranked shortlist — without a recruiter reviewing a single unscored application. Employers running call center bpo recruitment, call center non voice hiring, and call center agent selection across the Philippines — including high-volume call center job openings in Makati, Cebu, Clark, Davao, Iloilo, Alabang, and Baguio — submit a batch of CVs or a list of candidate emails, and the pipeline handles each stage automatically: CV scoring with a HIRE, INTERVIEW, HOLD, or REJECT decision and a score out of 100; a seven-test call center skills assessment covering typing speed and accuracy, email writing, grammar, attention to detail, chat simulation, reading comprehension, and tone recognition; an async call center interview where candidates record video answers to role-specific call center interview questions in their own browser; and a CONNECT 3-minute video profile that becomes a permanent, shareable candidate record. Each stage feeds into a combined score using the formula — CV 30 percent, assessment 35 percent, video interview 35 percent — and candidates are ranked on that combined overall score so the strongest applications rise to the top automatically. Abandonment recovery emails fire at 24 hours and 48 hours for any candidate who starts but does not complete a stage, reducing the drop-off rate without recruiter follow-up. For India-based BPO operations in Bangalore, Hyderabad, Chennai, Delhi, Mumbai, and Pune running call center bpo jobs at volume, the pipeline applies identical scoring across all candidates regardless of location — removing geographic inconsistency from the call center interview process entirely. Each pipeline is scoped to a single call center job title and a defined set of stages, so employers running mixed call center job openings — voice, call center non voice, and hybrid — run separate pipelines per role and review results independently.