❓ Help & FAQ
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info@aiscreeningtools.com
Frequently Asked Questions
Answers about getting started, our AI products, and pre-configured automation packages.
How do I try for free?
What does it cost?
How does the free trial work?
How do I connect to Claude as an MCP tool?
https://api.jobasean.com/mcp. Add it to Claude Desktop under Settings → Developer → Edit Config. Free tier: 3 calls per day. Need more? Get a reset token at mcp-access.html. View all 22 tools at docs/mcp-tools.html.Agent Guided Tour
CONNECT video profiles
CONNECT candidate profiles
AIVA CV screening
Maya chat on WhatsApp
Maya voice calls
RAG search documents
Social media screening
Social profile scan
Collections cadence
Appointment machine
Night shift coverage
Chat team eliminator
Omnichannel hub
Dual-track hiring
Hybrid ramp
Full repetitive call stack
Troubleshooting
Common technical problems and how to fix them.
Camera or microphone blocked in the CONNECT widget
Chrome / Edge: Click the lock icon in the address bar → Site settings → Camera and Microphone → Allow
Safari (Mac): Safari → Settings → Websites → Camera → Allow for this site. Repeat for Microphone.
Firefox: Click the camera icon in the address bar → Clear blocked permission → Refresh
After granting permission, refresh the page and reopen the widget. If blocked at the operating system level, check macOS Privacy → Camera / Microphone, or Windows Settings → Privacy → Camera and Microphone.
Video upload stuck or not completing
1. Check your connection — video uploads require a stable upload speed (minimum 2 Mbps)
2. Try Chrome — it is the most reliable browser for media recording and upload
3. If using a VPN, disable it — some VPN configurations block media uploads
4. Clear your browser cache and reload the page
5. If the issue persists, email info@aiscreeningtools.com with your browser version and operating system
AIVA CV screening returning an error
Wrong file format: AIVA accepts PDF, Word (.docx), and Excel (.xlsx). Images (JPG, PNG) of CVs are not supported.
File too large: Maximum 10MB. Compress or re-export the PDF if needed.
Corrupted file: Try opening the file in another application to confirm it is readable.
Free credits used: The free tier includes 3 AIVA credits. Credits do not reset daily — contact us for bulk runs or see CONNECT plans.
Job title missing: The job title field is required — AIVA uses it to calibrate the score.
Maya chat says "Something went wrong"
Query limit: After 10 Maya chat queries per session on aiscreeningtools.com, a soft gate appears asking for your email. Enter your email to continue.
Network issue: Check your connection and try again.
API timeout: Complex queries occasionally time out. Try rephrasing your question or ask something shorter.
Temporary outage: If the problem continues for more than a few minutes, email info@aiscreeningtools.com.
MCP tool calls returning "limit reached"
1. Go to aiscreeningtools.com/mcp-access.html
2. Enter your email address
3. You will receive a reset token starting with
rst_4. Pass the token as the
api_key parameter in your MCP tool callTokens expire at midnight UTC. One token per email address per day. Paid tiers remove daily limits.
Social profile scan returning empty results
Private profile: The account must be public. Private Instagram, TikTok, or Twitter/X profiles cannot be scanned.
Wrong URL format: Paste the full profile URL (e.g.
https://www.tiktok.com/@username), not just the username.Platform not supported: Supported: Facebook, TikTok, Instagram, LinkedIn, Twitter/X, YouTube. Other platforms return empty results.
Inactive account: Profiles with fewer than 5 public posts may return minimal data.
If the URL is correct and the profile is public, email info@aiscreeningtools.com with the profile URL.
Email verification link expired or not working
1. Submit a new video — a fresh verification email is sent automatically
2. Check your spam or junk folder for the original email
3. Make sure you entered the correct email address at submission
The employer console only shows videos with verified emails and approved moderation status. A video may be pending email verification or content review before it appears in the inbox.
Page layout looks broken or navigation is missing
1. Hard refresh: Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to bypass cache
2. Clear cache: Browser settings → clear cached images and files for aiscreeningtools.com
3. JavaScript disabled: The navigation requires JavaScript — check that it is enabled
4. Ad blocker: Some ad blockers intercept navigation scripts. Try disabling your ad blocker for this site.
5. Outdated browser: Supported: Chrome 90+, Firefox 90+, Edge 90+, Safari 14+
Setup Guides
Step-by-step instructions for each product. All guides are printable to PDF.
Account & Billing
Common questions about plans, trials, and payments.
What happens when my free trial ends?
Maya 7-day voice trial: Voice calls disable automatically after 7 days. Maya Chat (text channels) remains active and free forever. No charge is applied.
Upgrade at any time from aiscreeningtools.com/pricing.html.
Can I cancel at any time?
How do I upgrade my plan?
Is there a one-time setup fee?
Does the Maintenance Audit renew automatically?
For Deployment Partners
Answers for authorized resellers and deployment partners.
Where do I log in as a deployment partner?
How do I onboard a new client?
1. Collect the client's documents (SOPs, FAQs, call scripts, policy PDFs)
2. Upload documents using the Maintenance Audit direct upload link
3. Connect the client's messaging channels (WhatsApp Business / Viber / LINE)
4. Test all channels using the test guide at free.html
5. Email info@aiscreeningtools.com to confirm the client is live and trigger the activation incentive payment
Full onboarding checklist: aiscreeningtools.com/guides/
Where are the sales materials and leave-behind guides?
When do I receive the activation incentive?
1. The client's setup fee has cleared
2. The system is confirmed live (Maya active on at least one channel)
Payment is made via Wise transfer within 5 business days. Email info@aiscreeningtools.com to confirm a client is live and initiate payment. One incentive per unique client — not retroactive.
How do I become a deployment partner?
See the full programme at aiscreeningtools.com/deployment-partner.html or email info@aiscreeningtools.com with "Partner Application" in the subject line.
Contact & Support
How to get help — fastest option first.
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