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Frequently Asked Questions

Answers about getting started, our AI products, and pre-configured automation packages.

Get Started
How do I try for free?
Visit aiscreeningtools.com/free.html for step-by-step test instructions. AIVA candidate screening is free — 3 credits, no daily reset, no signup. Maya AI chat is free forever on text channels. CONNECT Intro is free — 500 views/month, no time limit. No credit card required.
What does it cost?
Paid plans start from $15/month (CONNECT Starter). AIVA screening is always free at 3/day. Maya text channels are free forever. Voice calls are $0.18/min — Starter plan: 2,500 minutes for $450/month. No commission on any plan. Full pricing: aiscreeningtools.com/pricing.html
How does the free trial work?
CONNECT Intro: free — video profiles, AI scoring, direct chat, 3 AIVA credits, and 500 profile views/month. No time limit, no credit card. AIVA: 3 free credits, no daily reset, no credit card. Maya Chat: free forever on text channels. Maya Voice: 7-day voice trial, then reverts to text-only.
How do I connect to Claude as an MCP tool?
The AI Screening Tools MCP server is live at https://api.jobasean.com/mcp. Add it to Claude Desktop under Settings → Developer → Edit Config. Free tier: 3 calls per day. Need more? Get a reset token at mcp-access.html. View all 22 tools at docs/mcp-tools.html.
Agent Guided Tour
Type "Agent Guided Tour" in the search bar on the homepage, or click the Agent Guided Tour chip. You get an instant 20-step tour of AI Screening Tools — every product with direct links you can click to jump straight to that section. Want to also see the live demo site (JobFreelanceThai.com)? Just ask Maya and she will show you that too.
Agents
CONNECT video profiles
Candidates record a 3-minute video profile on their own time — no scheduling, no no-shows. You see the video, an AI score (0–100), a written rationale, and can chat or live-call the candidate directly in the widget. Embed CONNECT on your site with a single script tag. See CONNECT →
CONNECT candidate profiles
Every submission gets an AI compatibility score (HIRE / INTERVIEW / HOLD / REJECT) plus 5 dimension scores. Browse all submissions in your employer dashboard. Filter by score, job role, or date. Open employer console →
AIVA CV screening
Upload any CV — PDF, Word, or Excel — enter the job title, and AIVA returns a score (0–100), a hire decision, and a written rationale in seconds. Free: 3 AIVA credits, no account, no daily reset. Paid tiers included in CONNECT plans. Try AIVA →
Maya chat on WhatsApp
Connect Maya to WhatsApp, Viber, LINE, or your website. Maya handles inbound messages, lead qualification, and routing automatically in 30 languages. Text channels are free forever. See Maya Chat →
Maya voice calls
Maya handles inbound and outbound phone calls at $0.18/min — versus $0.45–$0.90/min for a human agent. Caller Choice is built in: callers can switch to a human at any moment. 30 languages. 7-day voice trial available. See Maya Voice →
RAG search documents
Upload your own documents — SOPs, policy PDFs, training guides, FAQs, contracts — and Maya returns instant answers in under 50ms. Bundled free with all paid CONNECT and Maya plans. Available standalone from $59/month. See RAG Search →
Social media screening
Scan a candidate's Facebook, TikTok, Instagram, LinkedIn, Twitter/X, or YouTube profile. Returns a risk score (0–100) and 6 behavioral dimension scores in under 30 seconds. Includes red flag detection for profanity, employer complaints, and explicit content. Try Social Profile Check →
Social profile scan
$3 for 5 profile reports. Enter the profile URL and your email — report delivered immediately. Includes a risk tier (LOW RISK / REVIEW / CAUTION / HIGH RISK) and 6 scored behavioral dimensions. No account needed. Scan a profile →
Packages
Collections cadence
Maya calls overdue accounts, delivers the message, records responses, and routes to a human when needed. Replaces outbound dialers and reduces collections overhead. See all packages →
Appointment machine
Maya confirms, reschedules, and reminds appointment holders via voice or chat — inbound and outbound. Eliminates 60–80% of no-shows on appointment-heavy call types. See all packages →
Night shift coverage
Maya runs inbound calls and messages overnight without staffing costs. Handles repetitive queries, records messages, and hands off to the morning team. See all packages →
Chat team eliminator
Deploy Maya on WhatsApp, Viber, LINE, and website chat simultaneously. Handles repetitive text queries around the clock — reduces live chat headcount requirements. See all packages →
Omnichannel hub
CONNECT video profiles, Maya Chat, and Maya Voice all running together — one platform, one knowledge base, one billing account. Covers hiring, customer service, and inbound calls. See all packages →
Dual-track hiring
Run AIVA CV screening and CONNECT video profiles simultaneously for the same role. Every candidate enters both tracks before you review anyone. Cuts time-to-shortlist significantly. See all packages →
Hybrid ramp
Start with free text channels, add the 7-day voice trial, then choose a voice plan based on real call data. No commitment until you see the numbers. See all packages →
Full repetitive call stack
All five products running together: AIVA + CONNECT + Maya Chat + Maya Voice + RAG Search. Complete automation of repetitive hiring, onboarding, and customer communication cycles. See all packages →

Troubleshooting

Common technical problems and how to fix them.

Camera or microphone blocked in the CONNECT widget
Your browser requires explicit permission for both camera and microphone.

Chrome / Edge: Click the lock icon in the address bar → Site settings → Camera and Microphone → Allow
Safari (Mac): Safari → Settings → Websites → Camera → Allow for this site. Repeat for Microphone.
Firefox: Click the camera icon in the address bar → Clear blocked permission → Refresh

After granting permission, refresh the page and reopen the widget. If blocked at the operating system level, check macOS Privacy → Camera / Microphone, or Windows Settings → Privacy → Camera and Microphone.
Video upload stuck or not completing
If the progress bar stalls or the upload never completes:

1. Check your connection — video uploads require a stable upload speed (minimum 2 Mbps)
2. Try Chrome — it is the most reliable browser for media recording and upload
3. If using a VPN, disable it — some VPN configurations block media uploads
4. Clear your browser cache and reload the page
5. If the issue persists, email info@aiscreeningtools.com with your browser version and operating system
AIVA CV screening returning an error
Common causes:

Wrong file format: AIVA accepts PDF, Word (.docx), and Excel (.xlsx). Images (JPG, PNG) of CVs are not supported.
File too large: Maximum 10MB. Compress or re-export the PDF if needed.
Corrupted file: Try opening the file in another application to confirm it is readable.
Free credits used: The free tier includes 3 AIVA credits. Credits do not reset daily — contact us for bulk runs or see CONNECT plans.
Job title missing: The job title field is required — AIVA uses it to calibrate the score.
Maya chat says "Something went wrong"
This appears when the Maya API request fails. Most common causes:

Query limit: After 10 Maya chat queries per session on aiscreeningtools.com, a soft gate appears asking for your email. Enter your email to continue.
Network issue: Check your connection and try again.
API timeout: Complex queries occasionally time out. Try rephrasing your question or ask something shorter.
Temporary outage: If the problem continues for more than a few minutes, email info@aiscreeningtools.com.
MCP tool calls returning "limit reached"
The free MCP tier allows 3 calls per day per IP address. To get 3 more free calls:

1. Go to aiscreeningtools.com/mcp-access.html
2. Enter your email address
3. You will receive a reset token starting with rst_
4. Pass the token as the api_key parameter in your MCP tool call

Tokens expire at midnight UTC. One token per email address per day. Paid tiers remove daily limits.
Social profile scan returning empty results
Common reasons a scan returns no data:

Private profile: The account must be public. Private Instagram, TikTok, or Twitter/X profiles cannot be scanned.
Wrong URL format: Paste the full profile URL (e.g. https://www.tiktok.com/@username), not just the username.
Platform not supported: Supported: Facebook, TikTok, Instagram, LinkedIn, Twitter/X, YouTube. Other platforms return empty results.
Inactive account: Profiles with fewer than 5 public posts may return minimal data.

If the URL is correct and the profile is public, email info@aiscreeningtools.com with the profile URL.
Email verification link expired or not working
CONNECT video submission email verification links expire after 24 hours. If your link has expired:

1. Submit a new video — a fresh verification email is sent automatically
2. Check your spam or junk folder for the original email
3. Make sure you entered the correct email address at submission

The employer console only shows videos with verified emails and approved moderation status. A video may be pending email verification or content review before it appears in the inbox.
Page layout looks broken or navigation is missing
If the navigation bar or page styling does not load:

1. Hard refresh: Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to bypass cache
2. Clear cache: Browser settings → clear cached images and files for aiscreeningtools.com
3. JavaScript disabled: The navigation requires JavaScript — check that it is enabled
4. Ad blocker: Some ad blockers intercept navigation scripts. Try disabling your ad blocker for this site.
5. Outdated browser: Supported: Chrome 90+, Firefox 90+, Edge 90+, Safari 14+

Setup Guides

Step-by-step instructions for each product. All guides are printable to PDF.

Product Leave-Behind Guides
How-To Setup Guides

Account & Billing

Common questions about plans, trials, and payments.

What happens when my free trial ends?
CONNECT Intro: Free permanently — 500 views/month, no time limit. Existing submissions and candidate data remain accessible. Video profiles are retained for 30 days on the free tier.

Maya 7-day voice trial: Voice calls disable automatically after 7 days. Maya Chat (text channels) remains active and free forever. No charge is applied.

Upgrade at any time from aiscreeningtools.com/pricing.html.
Can I cancel at any time?
Yes. No lock-in contracts. Email info@aiscreeningtools.com to cancel. Cancellation takes effect at the end of your current billing period — you retain full access until then. After cancellation your account reverts to the free Intro tier and your data is not deleted.
How do I upgrade my plan?
Email info@aiscreeningtools.com with the plan you want to move to. Your deployment partner can also assist with plan changes. See all plans at aiscreeningtools.com/pricing.html.
Is there a one-time setup fee?
Yes, for most paid plans. The setup fee covers initial configuration, knowledge base upload, messaging channel connection (WhatsApp / Viber / LINE), and 30-day priority support during onboarding. It is charged once at activation — no recurring charge. Contact your deployment partner or email info@aiscreeningtools.com for the exact amount for your plan.
Does the Maintenance Audit renew automatically?
The Maintenance Audit add-on is free for the first 3 months on all paid plans. After 3 months it continues at $19/month unless cancelled. It includes a direct upload link for adding content to Maya and increased document storage. To cancel before the 3-month mark, email info@aiscreeningtools.com.

For Deployment Partners

Answers for authorized resellers and deployment partners.

Where do I log in as a deployment partner?
The partner console is at /partner-console/. Use the credentials provided during onboarding. If you have lost your credentials, email info@aiscreeningtools.com with your business name and the email used during registration.
How do I onboard a new client?
Once the client has agreed and paid the setup fee:

1. Collect the client's documents (SOPs, FAQs, call scripts, policy PDFs)
2. Upload documents using the Maintenance Audit direct upload link
3. Connect the client's messaging channels (WhatsApp Business / Viber / LINE)
4. Test all channels using the test guide at free.html
5. Email info@aiscreeningtools.com to confirm the client is live and trigger the activation incentive payment

Full onboarding checklist: aiscreeningtools.com/guides/
Where are the sales materials and leave-behind guides?
All printable product guides are at aiscreeningtools.com/guides/. Use the Full Suite Overview for first meetings and the individual product guides for follow-up. No login required. All guides are designed to be printed and left with the prospect.
When do I receive the activation incentive?
The $100 activation incentive is paid after both conditions are met:

1. The client's setup fee has cleared
2. The system is confirmed live (Maya active on at least one channel)

Payment is made via Wise transfer within 5 business days. Email info@aiscreeningtools.com to confirm a client is live and initiate payment. One incentive per unique client — not retroactive.
How do I become a deployment partner?
Deployment partners are authorized resellers with BPO or HR backgrounds and existing business contacts. You set your own client pricing above the $150/month wholesale rate and keep the margin. No coding required — Claude handles the technical configuration.

See the full programme at aiscreeningtools.com/deployment-partner.html or email info@aiscreeningtools.com with "Partner Application" in the subject line.

Contact & Support

How to get help — fastest option first.

1. Ask Maya first
Maya knows the full product documentation. Click the chat icon in the top navigation bar and ask your question in plain English. Maya responds instantly — no waiting, no ticket.
2. Email support
For billing changes, account issues, or questions Maya cannot answer. Response within 24 hours on weekdays.
info@aiscreeningtools.com
3. Emergency support
Free on all paid plans. If a production channel (voice, WhatsApp, or CONNECT) is completely down, email with "URGENT" in the subject line. Response target: under 4 hours.
Send urgent email →
Before emailing support: Check the Setup Guides and the Troubleshooting section above — most issues resolve in under 2 minutes using those resources.
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Ask Maya

AI Assistant

AI screening tools — resume scoring, ATS checks, and video interview platforms explained

If you want to check resume ATS score compatibility with a call center job description, AIVA gives you a real ats score resume result — not just a keyword density report. It is a true resume scorer and resume score checker that evaluates role fit for BPO and call center hiring. The output is a resume scanner score from 0 to 100 with a HIRE / INTERVIEW / HOLD / REJECT decision.

AIVA is ai candidate screening and ai resume screening built for the call center industry. If you have been looking for an ai recruitment platform that understands BPO role types — voice inbound, non-voice chat, collections, appointment setter, tech support — AIVA knows all 16 subcategories.

CONNECT is our video recruitment platform and online interview platform — candidates record a one way interview (3 minutes, video). You review it on your schedule. No Zoom. No no-shows. No scheduling. Works as a free hiring tool for any call center or BPO team.

The AIVA call center assessment test is available free — submit any candidate CV against any call center role and receive a scored assessment in seconds. The call center assessment test covers experience fit, English fluency signals, compliance indicators, and trainability across all 16 BPO subcategories. Try the call center assessment test at no cost: 3 AIVA credits, no credit card, no daily reset.