Collections AI — Outbound Debt Recovery and Payment Follow-Up
Maya Voice · Outbound · Collections

Your collectors close deals.
Maya dials the list first.

Maya Voice makes the first-contact follow-up calls your agents don’t have time for — payment reminders, account updates, promise-to-pay confirmations — in Filipino, English, or any of 30 languages, 24 hours a day.

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Why this works

The numbers behind collections automation

80%
of outbound collections calls are first-contact follow-up — scripted, repeatable, never need a senior agent
₱18K–25K
per month per PH collections agent — salary + overhead, for calls that follow the same script every time
$0.18/min
Maya Voice all-in — a 500-call day costs under $27. Same script, zero fatigue, consistent every time
Caller Choice
caller can transfer to a human agent at any point — keeps compliance intact, reduces dispute risk
What changes on week one

Before & After

Every row below is a cost you are paying today for work a script already handles. Maya takes over these calls on day one.

Call Type Before (Human Agent) After (Maya Voice)
First-contact follow-up Agent dials manually, 50–80 calls per day, same script repeated every time Maya dials automatically, 500+ calls per day — consistent script, no fatigue, no sick days
After-hours calls No coverage after 6 PM — accounts go cold overnight Maya runs 24 hours — night-shift calls cost the same as day-shift calls
Promise-to-pay confirmation Agent calls back the next day to confirm — extra headcount, extra hours Maya confirms on the same call and logs the outcome immediately to your system
Script consistency Varies by agent mood, fatigue, and how many calls they’ve already made that day Identical script, identical tone, every single call — no drift, no off-script moments
Language switching Separate agent pools per language — Filipino team, English team, regional dialect team Maya switches language in-call on request — one system, 30 languages, no separate teams
Escalation to senior collector Agent-to-agent transfer, slow handoff, debtor has to repeat the account story Instant transfer to human — full call context on screen, debtor doesn’t repeat anything
Cost per call ₱15–₱40 per call (salary + overhead + supervision) for scripted first-contact work ~₱10 per call at $0.18/min — senior agents freed for negotiations and complex accounts
Setup

How it works in three steps

1
Upload your collections script to RAG
Your SOPs, escalation phrases, payment terms, account status responses, and objection handling scripts go into the RAG search engine. Maya retrieves the right response in real time — no hallucinations, no improvisation.
2
Connect Maya to your outbound list
Upload your dialer list via CSV, webhook trigger from your CRM, or manual batch. Maya queues the calls and starts dialling. No manual setup per call — the list runs automatically.
3
Maya dials, speaks, logs, escalates
Maya runs the first-contact call, captures the outcome (payment promised / no answer / disputed / needs human), logs it to your system via webhook or CSV export, and escalates complex accounts to your senior collectors instantly — with full context.
⛳
Caller Choice is built into every call

The debtor can request a human agent at any point in the call. Maya transfers immediately with full call context included — no re-explaining from the debtor’s side. Compliant with Philippine debt collection standards. Caller Choice is on by default and cannot be disabled — it is how we maintain trust and reduce complaint rates on every account.

Pricing

Voice AI starts at $450/month

2,500 minutes included. Overage at $0.21/min. Free 7-day voice trial available — no credit card, activate today.

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BPO Buying Partner Automate Repetitive Calls MAYA Voice + Chat AI

Ready to put Maya on your collections list?

Free 7-day voice trial. 2,500 minutes. No credit card. Cancel anytime. Your senior collectors keep their jobs — they just stop dialling the easy calls.

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Maya Voice outbound collections and call center collections Philippines is transforming how BPO companies approach debt recovery. Automated collections calls via AI eliminate the manual outbound collections BPO workload for scripted first-contact calls, while collections call center Cebu, Davao, and Manila operations keep senior collections agents focused on complex negotiations. Collections agent salary Philippines ranges from ₱18,000–₱25,000 per month per agent for work that AI handles at a fraction of the cost. AI debt recovery platforms like Maya Voice handle outbound collections bpo dialling lists 24 hours a day in Filipino, English, and 30 additional languages — call center bpo operations benefit immediately from consistent scripts, zero agent fatigue, and instant escalation with full call context to human collectors.