Maya answers the phone, makes outbound calls, and handles your WhatsApp, Viber, and LINE channels. Voice or text — caller's choice. Your agents handle what actually requires a human. No forced layoffs — just stop replacing people who leave. Maya is an ai agent automation layer — an ai for customer service that runs your repetitive call workflow so your team can focus on work that needs a human.
Every row below is a category where the majority of the daily work is a script — the same questions, the same responses, the same script, repeated hundreds of times a day. Add up the roles that apply to your operation. Each role is an ai workflow automation opportunity — a repeating script Maya can own from the first second of the call.
| BPO Role | % Automatable | What Disappears When Maya Handles It |
|---|---|---|
| Appointment Setter | 95% | Scripted outbound calls, qualification questions, calendar booking — all of it |
| Order Processing | 85% | Order intake, status queries, cancellation scripts, tracking updates |
| Customer Service Rep | 80% | Scripted FAQ, first-contact responses, complaint triage |
| Call Center Agent | 80% | Inbound call scripts, FAQ handling, call logging |
| Live Chat Agent | 80% | Scripted chat responses, FAQ auto-replies, escalation routing |
| Email Support | 75% | Template emails, ticket triage, first-reply drafts |
| Help Desk (T1) | 75% | Known-issue scripts, T1 ticket resolution, routing |
| Collections (scripted reminders) | 70% | Payment reminder calls, balance notifications — negotiation stays human |
| Lead Generation (qualification only) | 70% | Qualification questions, lead scoring, warm-up script — closing stays human |
| Technical Support (Repetitive only) | 60% | Repetitive scripted troubleshooting, known-issue answers — complex calls stay human |
The workforce doesn't shrink — it upgrades. Scripted positions transition naturally. New hires fill new roles. The operation improves.
Three steps. Start with the free assessment — no commitment required.
"Maya is a generic AI. She gives generic answers. She doesn't know our refund policy. She doesn't know our escalation matrix. She doesn't know our specific product codes. My agents will still have to jump in and correct her."
Maya knows what every AI knows. But she can also know your refund policy. Your escalation matrix. Your product codes. Feed us your internal documents — policy guides, procedure manuals, product specs. Maya searches them in real time on every call. She stops giving generic answers and starts giving yours.
Enter your headcount in automatable roles and average monthly salary. See what you are currently spending on scripted work versus what Maya costs.
Estimates based on Allied Fusion BPO market data, June 2026. Maya cost estimated at published tier pricing. Actual savings vary by deployment configuration. Request a free assessment for your exact numbers.
Like Globe prepaid load. One-time purchase. Use them when you need them.
Blocks expire in 30 days from purchase. No rollover.
Blocks beat overages every time.
Overage on your plan: $0.21/min — 5,000 extra min = $1,050
Starter Load block: $0.16/min — 5,000 min = $800 — you save $250
Send us your headcount and role breakdown. We'll map every category to its automation percentage and return a single number: what you are currently spending on work Maya can handle. No contract, no pressure, no pitch deck.
Technology licensed by AI Vision Automations · ← Back to BPO Solutions
AI agent automation for call center and BPO operations means routing the scripted, repeating work to Maya so your human agents handle only what requires genuine judgment. The role automation table on this page maps 10 BPO call center roles by percentage automatable: Appointment Setter 95% (outbound booking scripts, qualification questions, calendar confirmation — fully automatable), Order Processing 85% (status queries, cancellation scripts, tracking updates), Customer Service Rep 80% (scripted FAQ, first-contact responses, complaint triage), Call Center Agent 80% (inbound call scripts, FAQ handling, call logging), Live Chat Agent 80% (scripted chat responses, auto-replies, escalation routing), Email Support 75% (template emails, ticket triage, first-reply drafts), Help Desk T1 75% (known-issue scripts, T1 ticket resolution, routing), Collections scripted reminders 70% (payment reminder calls, balance notifications — negotiation stays human), Lead Generation qualification 70% (qualification questions, lead scoring, warm-up script — closing stays human), and Technical Support repetitive-only 60% (scripted troubleshooting for known issues). Call center QC teams use AIVA interaction logs and Maya session transcripts to apply the same call center KPI standards supervisors already use, with full real-time AI visibility across every call center account and every client program.
When Maya takes over scripted positions, eight new AI oversight roles replace them — the workforce upgrades rather than shrinks. AI Conversation Quality Analyst (reviews flagged calls and feeds corrections back to improve call scripts), Escalation Specialist (handles only calls Maya cannot resolve, starts every conversation informed not cold), Voice Flow Designer (configures Maya call scripts, routing logic, and Caller Choice defaults — no coding required), Customer Experience Analyst (uses AIVA data and Maya interaction logs to identify friction patterns), AI Knowledge Manager (feeds Maya new policy documents, product specs, and procedure updates to keep the document corpus current), Digital Channel Strategist (owns WhatsApp, Viber, and LINE channel performance), Complex Case Handler (manages only the calls callers escalated themselves via Caller Choice), and AI Operations Coordinator (monitors uptime, call success rates, and channel health). Maya AI Agent starts from $450 per month with voice inbound and outbound, text channels on WhatsApp, Viber, and LINE at no extra cost per channel, Caller Choice on every call (caller offered AI or human at call start, callers who choose human transferred with full call context already on agent screen), and RAG search during live calls (Maya searches your actual policy manuals, product specs, and escalation matrices in real time so she stops giving generic answers and starts giving yours).
The ROI calculator on this page takes headcount in automatable roles and average monthly salary and calculates what is being spent on scripted work versus what Maya costs. Key figures: Maya costs $0.18 per minute all-in (Retell AI + Deepgram STT + Azure Text-to-Speech for Filipino fil-PH, Thai th-TH, English, Hindi, Vietnamese) versus $0.45–$0.90 per minute for a human call center agent on the same call; approximately 80% of daily work in automatable BPO roles is scripted; most clients see positive ROI in month 1 on Voice Starter at $450 per month for 2,000 minutes. Voice Recharge prepaid minute blocks: Starter Load 5,000 minutes at $800 ($0.16/min), Growth Load 10,000 minutes at $1,400 ($0.14/min), Bulk Load 20,000 minutes at $2,600 ($0.13/min) — blocks expire 30 days from purchase and beat plan overage at $0.21/min every time. CONNECT and AIVA for new AI oversight role hiring starts from $99 per month: AIVA CV screening reads every applicant and scores for new oversight positions, CONNECT widget delivers 3-minute video profiles, AI compatibility score, direct pre-hire chat, and live voice call through one widget with no Calendly and no phone screen booked in another platform. Philippine BPO call center hubs served: BGC, Makati, Alabang, Cebu, Davao, Clark Pampanga, Iloilo, Baguio, GenSan, CDO, Marikina, Tarlac, Olongapo, and Bacolod. India ITES and BPO operations served: Bangalore, Hyderabad, Chennai, Mumbai, Delhi/NCR, and Pune.