Option C — AI Agent Transition

Your L1 Agents Spend All Day Answering the Same 12 Questions. They Don't Have To.

Maya answers the phone, makes outbound calls, and handles your WhatsApp, Viber, and LINE channels. Voice or text — caller's choice. Your agents handle what actually requires a human. No forced layoffs — just stop replacing people who leave.

Get Your Free Assessment → Try AIVA Free

Which roles should AI already be handling?

You Are Paying a Human Salary for Scripted Work

Every row below is a category where the majority of the daily work is a script — the same questions, the same responses, the same script, repeated hundreds of times a day. Add up the roles that apply to your operation.

BPO Role PH Monthly Salary % Automatable What Disappears When Maya Handles It
Appointment Setter $900–$1,800/mo 95% Scripted outbound calls, qualification questions, calendar booking — all of it
Order Processing $800–$1,200/mo 85% Order intake, status queries, cancellation scripts, tracking updates
Customer Service Rep $800–$1,500/mo 80% Scripted FAQ, first-contact responses, complaint triage
Call Center Agent $800–$1,500/mo 80% Inbound call scripts, FAQ handling, call logging
Live Chat Agent $700–$1,200/mo 80% Scripted chat responses, FAQ auto-replies, escalation routing
Email Support $700–$1,100/mo 75% Template emails, ticket triage, first-reply drafts
Help Desk (T1) $900–$1,500/mo 75% Known-issue scripts, T1 ticket resolution, routing
Collections (scripted reminders) $900–$1,600/mo 70% Payment reminder calls, balance notifications — negotiation stays human
Lead Generation (qualification only) $800–$1,400/mo 70% Qualification questions, lead scoring, warm-up script — closing stays human
Technical Support (L1 only) $1,200–$2,000/mo 60% L1 scripted troubleshooting, known-issue answers — L2 stays human
Add up every role above that is 70%+ automatable. That number — multiplied by how many agents you have in those categories — is what you are paying for work AI can do today.
Source: Allied Fusion BPO market data, June 2026

What replaces the scripted positions

When Maya Takes the Scripted Calls, Here Are the Roles You Need Instead

The workforce doesn't shrink — it upgrades. Scripted positions transition naturally. New hires fill new roles. The operation improves.

Role 01
AI Conversation Quality Analyst
Reviews flagged calls and chat sessions. Identifies where Maya gave an incomplete answer. Feeds corrections back to improve scripts.
Role 02
Escalation Specialist
Handles only the calls Maya cannot resolve. Every call they receive is already pre-screened — they start informed, not cold.
Role 03
Voice Flow Designer
Configures Maya's call scripts, routing logic, and Caller Choice defaults. No coding — structured conversation mapping.
Role 04
Customer Experience Analyst
Uses AIVA data and Maya interaction logs to spot friction patterns. Reports on which call types take longest and why.
Role 05
AI Knowledge Manager
Feeds Maya new policy documents, product specs, and procedure updates. Responsible for keeping Maya's document corpus current.
Role 06
Digital Channel Strategist
Owns WhatsApp, Viber, and LINE channel performance. Monitors response quality, volume, and customer satisfaction by channel.
Role 07
Complex Case Handler
Manages the calls callers escalated themselves by choosing "human" at the Caller Choice prompt. Works only warm, context-rich handoffs.
Role 08
AI Operations Coordinator
Runs daily ops for the full deployment — monitoring uptime, call success rates, channel health. Maya's operations manager.

How it works — three components

Start with an Assessment. Deploy Maya. Hire for the New Roles.

Option C is structured in three components. You can start with C1 (free, no commitment) before committing to C2 or C3.

C1 — Free
Automation Assessment
No cost. No commitment. 48 hours.
In 48 hours, we'll show you exactly how much you're spending on work AI can do today.
  • Send us your headcount and role breakdown
  • We map every role to its automation percentage
  • You receive an exact annual spend figure for automatable work
  • Output: a number. Not a pitch deck. A number.
C2 — Paid
Maya AI Agent
From $299/mo — pays for itself in month 1 for most clients
Maya answers calls and makes outbound calls. Handles text on WhatsApp, Viber, and LINE. Caller always has a choice.
  • Voice (inbound + outbound) — Maya answers your inbound calls and dials out for appointment reminders, order follow-ups, payment reminders. Retell AI + Deepgram STT (Filipino, Thai, English, Hindi, Vietnamese) + Azure Text-to-Speech (140+ languages, native voices). ~$0.10/min all-in. A human agent on the same call costs $0.45–$0.90/min.
  • Text channels — Maya runs on your WhatsApp business account, your Viber business account (Philippines), and your LINE account (Thailand). Same AI, same conversation history, across all channels at no extra cost per channel.
  • Caller Choice — on every call, inbound or outbound, the caller is offered a choice: continue with AI or speak to a human. Callers who choose human are transferred with full call context delivered to the agent's screen. No cold handoff. No repeated questions.
  • RAG search during live calls — Maya searches your actual documents in real time. Policy manuals, product specs, escalation matrices. The answer appears before she has to say "let me check."
  • Text-only, voice-only, and combined text + voice are each priced separately. Combined is the most common configuration.
C3 — Add-on
AIVA + CONNECT for New Roles
From $99/mo
Once scripted roles transition, you're hiring differently. AIVA and CONNECT screen for the new AI oversight roles.
  • AIVA CV screening — reads every CV, scores every applicant for your new AI oversight roles. Your team reviews the top 10.
  • CONNECT widget — 45-second video profiles, audio profiles (no camera required), AI compatibility score, direct pre-hire chat, live voice call through the widget. No Calendly. No phone screen booked in another platform. Your recruiter evaluates every candidate without leaving one page.
  • C3 is optional — only relevant when you start hiring for the new roles.

"Maya is a generic AI. She gives generic answers. She doesn't know our refund policy. She doesn't know our escalation matrix. She doesn't know our specific product codes. My agents will still have to jump in and correct her."

Maya knows what every AI knows. But she can also know your refund policy. Your escalation matrix. Your product codes. Feed us your internal documents — policy guides, procedure manuals, product specs. Maya searches them in real time on every call. She stops giving generic answers and starts giving yours.

🤝
Caller Choice — every call, both directions. On every call Maya handles — inbound or outbound — the person on the line is offered a choice at the start: continue with AI or speak to a human agent. The BPO configures whether the option is presented and what the default is. Most BPOs offer the choice. Callers who choose human are transferred with full call context already on the agent's screen. No customer is forced into AI-only.

Run the numbers on your operation

ROI Calculator

Enter your headcount in automatable roles and average monthly salary. See what you are currently spending on scripted work versus what Maya costs.

$0.10
Maya cost per minute
vs $0.45–$0.90 human agent
80%
Average scripted work
in automatable BPO roles
Month 1
When most clients
see positive ROI
Annual human cost (all agents)
Portion spent on automatable work (~80%)
Estimated Maya annual cost
Estimated annual savings

Estimates based on Allied Fusion BPO market data, June 2026. Maya cost estimated at published tier pricing. Actual savings vary by deployment configuration. Request a free assessment for your exact numbers.


Get Your Free Assessment — 48 Hours, No Commitment

Send us your headcount and role breakdown. We'll map every category to its automation percentage and return a single number: what you are currently spending on work Maya can handle. No contract, no pressure, no pitch deck.

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