MAYA — AI Agent for Voice, Text and Web

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Maya — Voice + Chat AI

One AI that answers your calls,
handles your chat, and screens
your candidates.

Maya is the AI voice and chat agent built for call center and BPO operations in Southeast Asia. Inbound and outbound calls, WhatsApp, Viber, LINE, and website chat — all automated in 30 languages, 24 hours a day.

Start Free — No Card Required See Pricing

Free text channels forever  ·  Voice AI from $450/month  ·  Cancel anytime

What is Maya?

Maya is a bilingual AI agent that handles both the customer service side (answering calls, managing non-voice chat, responding to inquiries) and the hiring side (screening candidates, scoring CVs, running AIVA assessments) — in a single integrated platform. Text channels are free forever. Voice AI (live inbound and outbound calls) is available from $450 per month. Maya is deployed by BPO companies in the Philippines, Thailand, and across Southeast Asia to reduce call center agent costs and automate repetitive work without removing human judgment from complex calls.

📞 Inbound voice calls 📤 Outbound call automation 💬 WhatsApp + Viber + LINE 🌐 Website chat widget 🤝 Caller Choice — AI or human 🌏 30 languages 📋 AIVA candidate screening 📄 RAG search — your own documents

Every channel your call center uses

Maya handles voice and non-voice channels in a single system — no switching between tools.

📞
Inbound Voice Calls
Maya answers every inbound call with a natural call center opening spiel — asking what the caller needs, routing, resolving, or escalating with full context. Call center script samples are loaded from your own SOPs via the RAG search engine. Maya speaks Filipino, Thai, and Vietnamese natively. Every call offers Caller Choice — AI or human, caller decides.
Voice plan required
📤
Outbound Call Automation
Maya dials out for appointment setting (95% automatable), collections follow-up, telesales qualification, and customer survey calls. Outbound call scripts are configured per campaign. Call center spiels, opening lines, and escalation phrases are each customizable. Maya speaks naturally — not robotic. If a call requires human judgment, it transfers immediately with call summary on screen.
Voice plan required
💬
WhatsApp AI Agent
Maya handles customer inquiries, job application questions, and BPO-standard non-voice call center responses on WhatsApp. Ideal for call center work from home operations and digital-first customer service. Supports call center local account hiring workflows — candidates and customers message in their own language.
🟣
Viber AI Agent (Philippines)
Viber is the dominant messaging platform across Philippine BPO hubs — BGC, Cebu, Davao, Alabang, Iloilo, and Pampanga. Maya responds on Viber as naturally as WhatsApp, handling customer questions, candidate screening, and call center non-voice hiring workflows. Call center companies in Makati, Cubao, and Eastwood use Viber as their primary inbound digital channel.
🟢
LINE AI Agent (Thailand)
LINE is Thailand's dominant messaging platform. Maya handles inbound queries on LINE in Thai and English — call center inquiries, candidate questions, job application workflows, and automated call center opening spiels via chat. Supports call center online job applications and non-voice screening for Thai BPO operations.
🌐
Website Chat Widget
Maya appears as an embedded chat widget on your BPO website or job application page — answering call center job questions, candidate queries about call center salary Philippines, call center job requirements, and call center skills resume guidance. Candidates asking about call center interview questions and answers for no experience get instant, accurate responses before they apply.
Caller Choice
AI or human — every caller decides, every call.

Caller Choice is the feature that removes the biggest objection to AI in call centers. On every inbound and outbound call, the caller is offered the option to speak with AI or a human agent at the start. The BPO client configures the default. Most clients enable Caller Choice as standard. Callers who select human are transferred immediately with the full call context already on the agent's screen — no repeat explaining, no lost information. Caller Choice is included at no extra cost on all Voice plans and the 7-Day Voice Trial.

1
Call connects. Maya answers with a natural opening spiel in the caller's language — Filipino, Thai, English, or 30 others.
2
Choice offered. "Would you prefer to speak with AI or a human agent?" — or skip the choice and go straight to AI if BPO configures it that way.
3
AI resolves or transfers. If AI selected — Maya resolves the call. If human selected — agent receives full call context on screen. No repeat.
4
Every call logged. Deflection rates, Caller Choice opt-in data, call duration — all tracked for your weekly BPO operations review.

How Maya is deployed

From text channels to full voice AI — one deployment, one system.

1
Start free — text channels first
Maya is configured on WhatsApp, Viber, LINE, and website chat. Your call center documents — scripts, SOPs, training manuals, FAQ guides — are loaded into the RAG search engine. Maya begins answering non-voice queries immediately at no cost.
2
Run the 7-Day Voice Trial
One-time, free. Voice AI is enabled for 7 days. Maya handles real inbound and outbound calls on your live call center operation. You collect actual call deflection rates, Caller Choice data, and call volume — the numbers to calculate real ROI before committing to a paid plan.
3
Activate voice when the ROI is clear
After the trial, activate Voice Starter ($450/month, 2,000 minutes included). The cost basis is $0.09/min all-in. A human call center agent handling appointment setter calls costs $0.45–$0.90/min. Most BPO clients reach full cost payback within 1–2 months.
4
Scale across all 16 BPO subcategories
As volume grows, move to Growth (3,000 min/$899) or Scale (5,000 min/$1,499). Cancelling at any point reverts the account to — text channels and AIVA screening stay active. No data lost. No disruption to non-voice operations.

30 languages — spoken and written

Maya speaks, reads, and writes in every language used across Southeast Asian BPO and call center markets — including Filipino (fil-PH), Thai (th-TH), and Vietnamese (vi-VN) for live voice calls via Azure Cognitive Services.

🇵🇭 Filipino (fil-PH) — voice 🇹🇭 Thai (th-TH) — voice 🇻🇳 Vietnamese (vi-VN) — voice 🇬🇧 English 🇨🇳 中文 🇮🇩 Bahasa Indonesia 🇮🇳 हिन्दी 🇲🇾 Bahasa Melayu 🇯🇵 日本語 🇰🇷 한국어 🇸🇦 العربية 🇩🇪 Deutsch 🇫🇷 Français 🇧🇩 বাংলা 🇵🇰 اردو 🇲🇲 မြန်မာ 🇰🇭 ខ្មែរ 🇱🇦 ລາວ 🇸🇬 தமிழ் + 11 more

Start free. Add voice when ready.

Text channels are free forever. Voice AI is activated when the ROI is clear.

Tier 0
$0 / forever
No credit card required · Never expires
  • ✓ WhatsApp, Viber, LINE, website chat
  • ✓ AIVA screening — 3/day
  • ✓ CONNECT profiles — 500 views/month
  • ✓ RAG search engine — bundled free
  • ✓ 30 languages
Tier 0.5
7-Day Voice Trial
$0 / 7 days
One-time only · Auto-reverts to Your Plan · No charge
  • ✓ Everything in Your Plan, plus:
  • ✓ Voice calls enabled — inbound & outbound
  • ✓ Caller Choice on every call
  • ✓ Azure TTS + Deepgram STT
  • ✓ 7 days of live call data
Tier 1 — Voice
Voice Starter
$450 / month
New subscriber rate locked in for life · 2,000 min included · $0.30/min overage
  • ✓ Everything in Your Plan, plus:
  • ✓ Live voice AI — inbound & outbound
  • ✓ Filipino + Thai + Vietnamese voice
  • ✓ AIVA unlimited candidate screening
  • ✓ Cancel → reverts to Your Plan
Full pricing details, volume plans (Growth $899 / Scale $1,499), comparison table →
⚡ Recharge your voice minutes ↓

Built for every call center and BPO role

Maya automates voice and non-voice work across 16 BPO subcategories — from appointment setter to QA analyst.

Inbound CSR Caller Choice on every call. Call center agent duty reduced by 60–80% on routine inbound volume.
Appointment Setter 95% automatable by voice. Maya handles outbound call dialing, scheduling, and confirmation start to finish — no human agent needed.
Collections Agent Outbound call cadence automated in BPO-standard compliance language. Escalates on dispute. Call center wage savings: $625–$1,525 per agent per month vs human collections agents.
Live Chat Agent Non-voice call center work automated on WhatsApp, Viber, and LINE — free on all plans. Call center non voice hiring pipelines managed by AIVA in parallel.
Technical Support L1 L1 voice and chat automated. L2 escalation with full transcript on agent screen. Call center tools — your SOPs and escalation guides — loaded into RAG so Maya answers from your actual documented procedures.
Telesales / Lead Generation AI qualifies — human closes. Maya handles initial outbound call qualification for lead generation campaigns and telesales pipelines. Call center script sample loaded per product campaign.
Email + Social Media Support Non-voice call center channels automated. Email triage, social media response queues, and help desk ticket handling on — no voice plan needed for text-only operations.
After-Hours / Night Shift Ghost shift coverage — Maya runs overnight with no human agents required. Call center duty handled 24/7. After-hours ghost shift eliminates night shift premium costs entirely.

All 16 subcategories: voice inbound · voice outbound · voice sales · voice collections · voice translator · voice tech support · non-voice chat · non-voice email · non-voice data · QA analyst · supervisor · live chat agent · email support · appointment setter · lead generation · social media. Call center bpo meaning · call center non voice work from home · call center non voice hiring · call center online job · call center work from home jobs · call center part time jobs · call center local account hiring · call center tagalog · call center filipino · call center opening spiel · call center script · call center script sample · call center spiels · call center phonetics · call center question and answer · call center question and answer interview · call center training online.

Common questions about Maya

What is Maya and how is it different from a regular chatbot?
Maya is a full AI voice and chat agent — not a rule-based chatbot. A chatbot responds to keywords with fixed replies. Maya understands natural language, responds conversationally in 30 languages, searches your actual call scripts and SOPs via the RAG search engine to give accurate answers, and handles live voice calls over the phone in Filipino, Thai, and Vietnamese. Maya also screens job candidates using AIVA — scoring CVs, assessing English fluency, and handling call center interview questions during the hiring process. One system handles both the customer-facing and hiring sides of your BPO operation.
Which call center and BPO roles does Maya handle?
Maya is configured across all 16 BPO subcategories. Voice roles: inbound CSR, outbound appointment setter (95% automatable), collections, voice telesales qualification, voice tech support L1, and voice translator calls. Non-voice roles (all free on ): live chat agent, email support, social media management, lead generation qualification, help desk, and order processing. Supervisory roles — QA analyst, team lead, operations manager — are supported on the hiring side via AIVA candidate screening. Call center for students and entry-level candidates are scored on potential, not just BPO history.
Does Maya support call center work from home and remote BPO operations?
Fully. All non-voice channels (WhatsApp, Viber, LINE, website chat) work identically for call center work from home teams — Maya handles the same inquiries regardless of whether human escalation agents are in-office or distributed. Call center non-voice work from home operations are where Maya's text automation is most powerful. Voice AI (Tier 1) connects over standard phone infrastructure — no physical office required for any voice deployment. Call center job hiring work from home and call center online application workflows are supported through the AIVA screening system, which operates fully remotely.
How does Maya handle call center scripts, spiels, and opening lines?
Maya delivers a professional call center opening spiel on every inbound and outbound call — configured per client, per campaign, and per call type. Call center script samples are loaded into the RAG search engine so Maya draws from your actual documented procedures, not a generic response. Call center spiels for collections, inbound CSR, and appointment setter calls are each separately configured. Call center script sample files (PDF, text, or document) can be uploaded directly — Maya references them in real time during calls. Call center phonetics (accurate spelling and pronunciation of names, product codes, and locations) is supported natively across all 30 languages.
What Philippine cities and call center locations does Maya cover?
Maya is fully cloud-based — it works identically across every Philippine BPO hub with no geographic restriction or setup difference. Call center companies in BGC, Makati, Alabang, Cubao, Eastwood, Ortigas, and Quezon City are all supported. Call center hiring in Cebu and call center in Iloilo — the two largest provincial BPO markets — connect the same way as Metro Manila. Call center company in Davao City, call center hiring pampanga (Clark Freeport), call center in Baguio, call center Tarlac, call center Olongapo, call center Marikina, call center bacolod, call center batangas, call center bohol, call center bulacan, call center cavite, call center bacoor, call center cdo (Cagayan de Oro), call center gensan (General Santos), and call center BDO-adjacent financial BPO operations are all covered without any geographic fee.
How much does Maya save versus a human call center agent?
Call center agent salary Philippines benchmarks (Allied Fusion BPO, June 2026): appointment setter $900–$1,800/month · inbound CSR $800–$1,500/month · collections agent $1,250/month · tech support $1,200–$2,000/month. Maya Voice Starter: $450/month handles 2,000 minutes (approximately 400–1,000 calls depending on average handle time). Cost per minute: $0.09 all-in, versus $0.45–$0.90/min for a human call center agent. For a call center handling 5 appointment setter positions, monthly savings range from $2,250 to $6,750. Call center wage cost is eliminated entirely for the roles Maya automates. Breakeven typically occurs within 1–2 months on Voice Starter.
Does Maya handle call center interview questions for the hiring process?
Yes — through AIVA, which is integrated into every Maya plan. AIVA handles the call center interview questions and answers process: screening candidates for BPO-specific roles, assessing English fluency for voice positions, evaluating call center skills resume content, and scoring candidates on a 0–100 scale with HIRE / INTERVIEW / HOLD / REJECT recommendations. AIVA handles call center interview questions and answers for no experience candidates fairly — scoring on aptitude, communication potential, and trainability rather than BPO work history alone. Call center resume no experience applicants receive a full structured assessment. The free tier allows 3 AIVA screenings per day at no cost — try it at aiscreeningtools.com/free.html.
What is the RAG search engine and why is it included free?
RAG stands for Retrieval-Augmented Generation — Maya looks up the answer in your actual documents before responding. Nothing invented. Nothing hallucinated. Your call center call scripts, escalation guides, HR policy documents, FAQ files, training manuals, SOPs, legal compliance materials, and product catalogs are embedded and searchable in real time during every call and chat. Maya retrieves the relevant section and uses it to answer — so the response is always based on your actual procedures, not a guess. The RAG search engine is bundled free with every plan including . Infrastructure cost is negligible — absorbed into the platform fee. The RAG Search product page has full technical details.
Can Maya handle call center non-voice channels only — without voice?
Yes. includes all non-voice channels at no cost — WhatsApp, Viber, LINE, and website chat are all active without a voice plan. Call center non-voice hiring workflows (live chat agent, email support, social media, data entry) are handled through both Maya chat and AIVA screening on the free tier. Call center non-voice work from home operations run fully on . Voice AI is never required — it is simply available when the ROI case is strong. Many clients run non-voice only for months before activating the 7-Day Voice Trial.
Is there a full pricing page with all voice volume tiers?
Yes. The full Maya pricing page at aiscreeningtools.com/pricing/maya.html has all three voice volume tiers (Starter $450/mo / Growth $899/mo / Scale $1,499/mo), the complete feature comparison table across all plans, and the 7-Day Voice Trial terms. The $0.30/min overage rate applies across all voice tiers. The new subscriber rate of $450/month is locked in for life — it does not increase on renewal.
Prepaid Voice Minutes

Recharge Your Voice Minutes

Like Globe prepaid load. One-time purchase. Use them when you need them.

Blocks expire in 30 days from purchase. No rollover.

Starter Load
5,000
minutes
$800
$0.16 / min
Expires 30 days · No rollover
Most Popular
Growth Load
10,000
minutes
$1,400
$0.14 / min
Expires 30 days · No rollover
Bulk Load
20,000
minutes
$2,600
$0.13 / min
Expires 30 days · No rollover

Blocks beat overages every time.
Overage on your plan: $0.21/min — 5,000 extra min = $1,050
Starter Load block: $0.16/min — 5,000 min = $800 — you save $250

Free text channels. Live voice when you're ready.

Start with WhatsApp, Viber, LINE, and AIVA candidate screening — all free forever. Add voice AI when your call center is ready to automate.

Explore Free Plan See Voice Pricing

Maya manages all call center voice operations from a single platform — inbound and outbound call center lines routed through Retell AI with Azure Text-to-Speech supporting 30 languages. Whether your call center voice channels handle CSR, collections, or appointment setting, Maya scales across all active lines simultaneously with no busy signals and no hold queues.