Maya handles inbound and outbound voice calls across all major call center and BPO roles — appointment setter (95% automatable), collections, inbound CSR, outbound telesales qualification, after-hours ghost shift coverage, and L1 technical support. Non-voice channels (WhatsApp, Viber, LINE, website chat) are included in — Maya handles live chat agent, email support, social media, and order processing queries automatically. All 16 BPO subcategories are supported.

includes Maya AI Chat on WhatsApp, Viber, LINE, and your website — handling call center inquiries, candidate questions, and automated workflows in 30 languages. AIVA candidate screening is available at 3 per day with no account required. CONNECT candidate profiles are free up to 500 views per month. The RAG search engine — which lets Maya answer from your own call scripts, SOPs, and training manuals — is bundled free on every plan. There is no credit card required and no expiry date.

The Voice Trial activates Maya's inbound and outbound call AI for 7 days at no charge. During the trial, your call center team sees live call deflection rates, Caller Choice opt-in data, and real volume numbers. This gives you the evidence to calculate ROI before committing to a paid plan. After 7 days, the account automatically reverts — no charge, no action required. The Voice Trial is one-time only and cannot be restarted once ended.

Yes. All text channels (WhatsApp, Viber, LINE, website chat) work fully for call center work from home operations — Maya handles customer inquiries the same way regardless of whether the human escalation team is in-office or remote. Voice AI (Tier 1) operates over standard phone infrastructure through Retell AI — no physical office required. Call center non-voice channels are fully remote-native. The platform is used by BPO teams across the Philippines, Thailand, and Southeast Asia, including distributed and work-from-home setups.

A call center agent in the Philippines handling appointment setting earns $900–$1,800/month (Allied Fusion BPO benchmarks, June 2026). Maya Voice AI handles the same inbound and outbound calls at $450/month on the Voice Starter plan (new subscriber rate, locked in for life) — a saving of $450–$1,350 per role per month. Call center agent salary savings across a team of 5 appointment setters: $2,250–$6,750 per month. ROI typically reaches breakeven within 1–2 months. Voice Starter includes 2,000 minutes — enough for approximately 400–1,000 calls per month at standard call center average handle times.

Caller Choice is offered on every inbound and outbound call. At the start of every call, the caller is offered the option to speak with AI or a human agent. The BPO client configures the default. Most clients enable Caller Choice as standard — it removes the biggest customer pushback against AI and handles customer preferences transparently. Callers who select human are transferred immediately with the full call context on the agent's screen. Caller Choice is included at no extra cost on all Voice plans and the 7-Day Voice Trial.

Maya and AIVA are available to call center companies across all major Philippine BPO hubs with no geographic restriction. Call centers in Manila, BGC, Alabang, Makati, Eastwood, Cubao, and Ortigas are all supported. Cebu — where call center hiring in Cebu is one of the country's fastest-growing markets — connects instantly. The same applies to Davao, Iloilo, Pampanga, Quezon City, Bacolod, Cavite, Batangas, Bohol, Bulacan, Bacoor, Baguio, and General Santos (GenSan). Call center company in Davao City and provincial BPO operations work identically to Metro Manila setups — the platform is fully cloud-based.

Yes. Maya delivers a natural call center opening spiel on every inbound and outbound call — tailored to the client's brand, the call type, and the caller's language. Call center script samples are loaded into the RAG search engine so Maya answers from your actual documented procedures. Call center spiels for collections, inbound CSR, and appointment setter calls are each configured separately. Maya speaks Filipino (fil-PH), Thai (th-TH), Vietnamese (vi-VN), and 30 other languages natively through Azure Cognitive Services. Call center phonetics — accurate spelling of names and codes — is supported on every call.

Every employment type is supported. Call center part time jobs and night shift roles are screened identically to full-time positions. Call center work from home jobs and call center job hiring work from home setups are where Maya's text channel automation is most powerful — full AI chat runs on WhatsApp, Viber, and LINE with no office infrastructure required. Candidates applying for a call center online job go through the same AIVA pipeline as in-office applicants. For entry-level applicants: candidates with a call center resume no experience are scored on aptitude, communication potential, and trainability — not BPO history alone. A strong call center skills resume highlighting customer service, English fluency, and typing speed is fully assessable. Call center non-voice hiring across live chat, email support, and social media is fully supported.