AIVA screens CVs. CONNECT shows candidates visually. Maya talks to them 24/7. RAG Search gives your team instant answers — one AI suite built for call center, voice, non-voice, and high-volume BPO hiring across Bonifacio High Street, Uptown BGC, and the full Taguig corridor.
Each product solves a different part of the BPO hiring and operations problem. Use one or use all four.
Philippine BPO covers voice and non-voice across every major account type. AIVA and CONNECT are built for all of them.
BPO hiring and operations in BGC / Taguig — without AI, and with it.
| Situation | Without AI | With AIVA + CONNECT |
|---|---|---|
| 200 CVs received for one call center or BPO role | HR reads 200 PDFs — 1 to 2 days | AIVA screens all 200 — 3 minutes |
| Shortlisting for phone screen | Judgment call based on job title and tenure | Score 0–100 across 5 skill dimensions |
| First impression of candidate | Unknown until the phone screen | 3-minute video profile — seen before any call |
| Communication before interview | Email chain and wait | Direct chat inside CONNECT — instant |
| Repetitive customer service calls | Human agent — limited hours, shift costs, attrition | Maya AI — 24/7, consistent quality, no attrition |
| Agent answers policy question mid-call | Puts caller on hold, asks supervisor | RAG Search returns the answer in under one second |
| BPO attrition — replacing agents every 9 months | Restart full recruitment cycle each time | AIVA rescreens the pool in minutes — no recruiter bottleneck |
Bonifacio High Street, Uptown BGC, and the McKinley Hill corridor are home to some of the largest BPO campuses in the country. Sutherland Global, Teleperformance, and Concentrix all have major BGC operations, alongside a growing cluster of tech-forward BPOs targeting US and Australian accounts.
BGC leads the Philippines in LEED-certified office buildings, 100% fiber connectivity, and 24/7 operational infrastructure. Redundant power, low flood risk, and modern transit links make it the default location for clients requiring high SLA and uptime commitments.
BGC talent consistently ranks among the highest on AIVA English fluency screening across all Philippine cities. The talent pool draws heavily from Ateneo de Manila, De La Salle, and UP Manila. Strong neutral accent profile — ideal for US, UK, and Australian voice accounts.
Upload a CV right now. No credit card. See your first AIVA score in under 30 seconds — with a written hire recommendation.
Try AIVA Free Now See Full BPO SuiteBGC and Taguig call center hiring operates at a premium — Sutherland BGC, Teleperformance BGC, and Concentrix Philippines run simultaneous call center job openings across Bonifacio Global City where both candidate volume and quality expectations are high. AIVA scores every incoming CV against the role parameters first: call center job requirements for English fluency, communication quality signals, work history fit, and call center skills resume indicators are extracted and benchmarked automatically, so the hiring manager receives a ranked shortlist with a written rationale before the first phone screen is dialled. CONNECT then replaces that phone screen entirely — each AIVA-qualified candidate receives a link to record a 3-minute video profile, and the recruiter reviews spoken English clarity, professional presence, and on-camera communication quality at their own pace, from the CONNECT console, without scheduling a Zoom or blocking calendar time. Call center resume no experience applicants from the Fort Bonifacio and Taguig catchment area are assessed on communication signals and role-fit data rather than tenure, giving fresh graduates from nearby universities a fair shot at BGC-tier call center positions.
For BGC BPO companies running finance-adjacent accounts, legal process outsourcing, or premium US and AU voice accounts — where call center job position trust and professional conduct matter — Social Profile Check sits at the top of the final shortlist review. A candidate who passes AIVA scoring and presents confidently on CONNECT video is still reviewed on Facebook, TikTok, Instagram, and LinkedIn for employer complaint patterns, professionalism score, and written communication quality before any offer is made. Call center non voice positions in back-office and data processing roles at Taguig BPO operations benefit equally: character verification is as important for non-voice hires who handle sensitive data as it is for voice agents who represent the brand on live calls. Maya manages the candidate communication layer across all BGC and Taguig pipeline tracks — automated outreach on WhatsApp, Viber, or LINE keeps candidates engaged and informed between each screening stage, reducing drop-off and ensuring that the BGC talent pool that is interested in the role stays available until a decision is made. Call center work from home positions connected to the BGC corridor are screened using the same AIVA + CONNECT + Social Profile Check sequence, with candidates recording their video profile from home and routing through the same employer console.
Once a BGC or Taguig call center hire joins the operation, RAG Search carries the onboarding knowledge load: every call center script, call center opening spiel, phonetics guide, escalation SOP, and policy FAQ stored in the business is instantly searchable by the new agent from day one. Instead of relying on a trainer or supervisor to walk through call center question and answer frameworks and product knowledge, a new BGC BPO hire types the query into Maya Chat and receives the sourced answer from the company's own documents in under a second. Call center typing test benchmarks, salary structures, and performance rubrics are all documentable in RAG, giving every agent access to the same standards regardless of which trainer onboarded them. Call center agent salary benchmarks in BGC — ₱22,000–₱32,000 for voice accounts, ₱18,000–₱25,000 for call center non voice — are more defensible when paired with AIVA scoring data, CONNECT video evidence, and Social Profile Check verification that confirm the hire is worth the investment before the contract is signed.