► One AI handles all text channels — no separate chatbot to configure for WhatsApp, LINE, and your website
► 30-language auto-detection means you serve every market without running separate bots per language
► RAG answers from your documents — customers get accurate responses, nothing hallucinated or invented
► Text channels free in Starter — get Maya on your website and LINE before spending anything on voice
► Human handoff built in — Caller Choice transfers to a live agent when needed, no dropped calls
All Channels
Where Maya Shows Up
Maya is one AI deployed across six channels. You choose which to activate. Text channels are free forever. Voice requires a paid Maya Voice plan. Each channel activates as a standalone ai agent tool — pick what fits, skip what doesn't.
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Website Chat Widget
Chat bubble on your website — visitors talk to Maya directly. Answers questions, qualifies leads, handles patient FAQs, client queries, and property enquiries in real time.
Free forever · Works on any website · One script tag
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WhatsApp
Customers message your WhatsApp Business number and Maya responds. Handles reminders, support queries, collections follow-up — through the app they already have.
Free forever · Requires your WhatsApp Business account
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Viber
The number one messaging app in the Philippines. Maya handles Viber the same as WhatsApp — instant replies, 30 languages, RAG answers from your documents.
Free forever · Requires your Viber Business account
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LINE
Dominant in Thailand and across Southeast Asia. Maya connects via the official LINE Messaging API and handles queries in Thai and 29 other languages.
Free forever · Requires LINE Official Account
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Voice
Inbound Voice
Customer calls your number — Maya answers, handles the call, and transfers to a human with full context when needed. Caller Choice offered on every call.
Paid plan required · $0.18/min all-in
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Outbound Voice
Maya dials out — appointment reminders, collections calls, lead qualification, survey follow-ups. Your agents focus on what only humans can close.
Paid plan required · $0.18/min all-in
How It Works
What Happens on Each Channel
Same AI, same intelligence, same 30-language capability — the delivery mechanism changes by channel.
Text Channels — WhatsApp / Viber / LINE / Website
• Customer sends a message — Maya reads and searches your RAG documents
• Language auto-detected — responds in the same language
• Beyond Maya's scope? Flags for human handoff with full transcript
Works on: Website Widget · WhatsApp · Viber · LINE
Voice Channels — Inbound / Outbound
• Call connects — Caller Choice offered: AI or human
All four text channels are included in the Starter free trial and all paid plans — website chat widget, WhatsApp, Viber, and LINE. Voice channels require a paid Maya Voice plan. See the pricing page for full plan details.
Yes. Maya connects to your existing WhatsApp Business account. You own the number, you own the account — Maya is the AI that answers on it. We provide a step-by-step setup guide as part of the onboarding process.
Yes. Same model as WhatsApp. You register your company's Viber Business account at partners.viber.com, then Maya connects to it. The account belongs to your organisation — not to us. We provide a deployment guide so you know exactly what to set up.
Yes. Tagalog (Filipino) is one of Maya's 30 supported languages. Maya auto-detects the language from the first message and responds in the same language automatically. No configuration needed — it works on all channels including WhatsApp, Viber, LINE, website chat, and voice calls.
On every inbound voice call, Maya says something like: "You can continue with our AI or speak to a human agent — which do you prefer?" Most callers stay with Maya when the AI handles their issue on the first response. Callers who choose human are transferred immediately. The human agent sees the full conversation transcript on their screen before they speak a word.
You supply your documents — call scripts, SOPs, policy PDFs, training manuals, FAQ lists, product catalogs, escalation guides. We embed those into Maya's RAG search engine. When a customer asks something, Maya searches your actual documents before responding. Nothing is invented. Everything comes from what you already have in writing.
Yes. Same Maya AI, both directions. Inbound: your phone number rings and Maya answers. Outbound: Maya works through a dial list — appointment reminders, collections follow-ups, lead qualification calls. Both are included in the voice plan at no extra cost.
Maya recognises when an issue is beyond what it can handle — either by the nature of the request or when the caller explicitly asks for a person. On voice: Maya transfers and the agent sees a full transcript before speaking. On text: Maya flags the conversation for human handoff in your team's dashboard. No information is lost in the transfer.
Website chat widget: under an hour — one script tag on your site. WhatsApp and Viber: depends on your account verification, then connection is quick. LINE: 1 day with an Official Account already registered. Voice: 1–3 days — phone number provisioning, call center script configuration, and a test run before going live with real customers.
Yes. Most organisations — whether a BPO, a clinic, an accounting firm, or a real estate agency — start with the website chat widget and one messaging channel, then add voice when they're ready. You activate channels as your team is ready. There is no pressure to run everything at once.
Maya deploys AI across WhatsApp, Viber, LINE, website chat, inbound voice, and outbound voice — for any organisation that
communicates with customers, patients, clients, or candidates at volume. BPO and call center teams use Maya for non-voice
hiring, call center scripts, spiels, opening spiels, and outbound collections cadences. Agents working from home and teams in
BGC, Cebu, Davao, and Pampanga all run on the same system. New agents use Maya for call center practice before going live.
HR teams use her to filter online applications, explain phonetics and typing test requirements, and run collections or
telesales spiels on outbound voice.
Healthcare clinics use Maya to answer patient FAQs, book appointments, and explain procedures in 30 languages — automatically,
on WhatsApp or website chat, without a receptionist on the phone. Real estate agencies use Maya to handle property enquiries
and qualify buyers on WhatsApp before an agent picks up the phone. Accounting firms route client document requests, tax deadline
reminders, and onboarding checklists through Maya rather than email backlogs. HR departments and staffing agencies use Maya to
answer job requirement questions, filter candidates, and schedule interviews — reducing time-to-first-response to under a minute.
Every voice call includes Caller Choice — callers decide at the start whether to continue with AI or speak to a human agent,
and Maya transfers immediately with the full conversation already on the agent screen. Appointment setters running outbound voice
see up to 95 percent of dial-and-qualify volume handled automatically. Collections agents using outbound Viber see 75 percent of
payment reminder cadence handled without a human on the line. Whatever channel your organisation runs on — call center tools,
messaging apps, or voice — Maya is already trained on your scripts, SOPs, and documents before the first message arrives.
One AI. Every channel. Every industry.
Ready to Deploy Maya?
Start on text channels today. View full pricing to add voice when ready.