🇵🇭 Kamusta! Ang Maya ay sumasagot sa WhatsApp, Viber, at LINE sa Tagalog. Libre pang subukan — walang credit card.
AI Chat — Trained on Your Web Content
Maya — Chatbot
One AI. Every Channel.
Deploy Maya as a chatbot on any channel your customers use — WhatsApp, Viber, LINE, your website, or live voice calls. Text channels are free forever. Voice channels start at $450/month.
Maya is one AI deployed across six channels. You choose which to activate. Text channels are free forever. Voice requires the paid plan or the 7-day trial.
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Website Chat Widget
A chat bubble embedded on your website. Visitors click it and talk to Maya directly — no app, no download. Maya answers questions, qualifies leads, and handles call center non voice inquiries in real time.
Free forever · Works on any website · One script tag
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WhatsApp
Customers message your WhatsApp Business number and Maya responds. Appointment reminders, L1 support, job Q&A, collections follow-up — all through an app your customers already have. Essential for call center work from home operations.
Free forever · Requires your WhatsApp Business account
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Viber
The number one messaging app in the Philippines. Maya handles Viber messages the same way as WhatsApp — instant replies, 30 languages, RAG answers from your own documents. Used by Philippine BPO call center teams daily.
Free forever · Requires your Viber Business account
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LINE
The dominant messaging platform in Thailand and widely used across Southeast Asia. Maya connects via the official LINE Messaging API. Handles Thai-language call center tagalog-equivalent queries and BPO teams serving Thai-speaking clients.
Free forever · Requires LINE Official Account
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Voice
Inbound Voice
A customer calls your number and Maya answers. Maya handles the call — takes information, answers questions, books appointments, resolves L1 issues. When the caller needs a human, Maya transfers with the full conversation already on the agent's screen. Caller Choice offered on every call.
Paid plan required · $0.10/min all-in
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Voice
Outbound Voice
Maya dials out. Appointment reminders, collections cadence calls, lead qualification, survey follow-ups — Maya initiates the call and handles it. Your call center agents focus on what only humans can close. Maya handles the dial-and-qualify volume.
Paid plan required · $0.10/min all-in
How It Works
What Happens on Each Channel
Same AI, same intelligence, same 30-language capability — the delivery mechanism changes by channel.
Text Channels — WhatsApp / Viber / LINE / Website
Customer sends a message → Maya reads it → searches your RAG documents if the answer is in your files → detects the language automatically → responds in the same language → if the issue is beyond L1, Maya flags for human handoff → conversation saved with full transcript.
Works on: Website Widget · WhatsApp · Viber · LINE
Voice Channels — Inbound / Outbound
Call comes in (or Maya dials out) → Caller Choice offered: AI or human → Maya speaks via Azure Text-to-Speech in 30 languages → Deepgram transcribes caller responses in real time → Maya handles the call using your call center scripts and SOPs → transcript saved → escalation to human if needed.
Works on: Inbound Voice · Outbound Voice
Features
What Maya Brings to Every Channel
All channels get the same core AI. The channel changes — the intelligence does not.
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30 Languages — Auto-Detect
Maya detects the language from the first message and responds in kind. Thai, Tagalog, English, Hindi, Indonesian, Arabic, and 24 more. No configuration needed.
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RAG Search — Your Documents
Maya searches your own call scripts, SOPs, policy PDFs, training manuals, and FAQ files before responding. Nothing invented. Every answer pulled from what you already have in writing.
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Caller Choice
On every voice call, Maya offers the option at the start: continue with AI or speak to a human. Callers who choose human are transferred immediately with full context.
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Conversation Memory
Within a session, Maya remembers what was said. No repeating. Context carries through the entire conversation — text or voice.
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Escalation Logic
Maya handles L1. When a conversation exceeds L1, Maya passes to a human agent with the full conversation already on screen — no recap needed.
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BPO Role Awareness
Maya knows the difference between a collections call and a tech support call. Tone, call center script approach, and escalation logic adjust automatically per role.
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Inbound and Outbound Voice
Maya answers calls that come in and dials out on calls that need to go out. Same AI. Both directions. Included in the voice plan.
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on Text
All four text channels — WhatsApp, Viber, LINE, website widget — are free forever. No credit card. No expiry. Voice is the only paid feature.
By BPO Role
Which Channel Fits Which Role
Different call center positions need different channels. Here is what works best for each.
Password resets, troubleshooting scripts, ticket logging, help desk routing
60%
Live Chat Agent
Website Widget · WhatsApp
Product questions, order status, call center non voice customer service
80%
Email / Non-Voice Support
WhatsApp · Website Chat
Route text-based queries through Maya instead of a ticketing inbox
75%
Lead Generation
Outbound Voice · WhatsApp
Qualify leads, gather information, hand off to sales team
70%
Order Processing
Website Chat · WhatsApp · Viber
Order status, tracking, address queries, cancellation requests
85%
Pricing
Start Free. Add Voice When Ready.
Text channels are free forever on every account. Voice channels require the paid plan. Try voice free for 7 days — no credit card, auto-reverts to free.
Tier 0 —
$0 /month
All four text channels. No voice. No credit card required. Never expires.
✓ Website chat widget
✓ WhatsApp
✓ Viber
✓ LINE
✓ 30 languages
✓ RAG search (your documents)
✗ Voice channels
Tier 0.5 — 7-Day Voice Trial
$0 one-time
Everything in Free plus voice enabled for 7 days. Auto-reverts to Free after 7 days. No charge. Cannot be triggered again once it ends.
✓ All text channels
✓ Inbound voice calls
✓ Outbound voice calls
✓ Caller Choice enabled
✓ 7 days of live call data
✓ No credit card required
Tier 1 — Paid Voice
$450 /month
Voice included. 2,000 minutes per month. $0.30/min overage. Cancel anytime — reverts to Free forever.
All four text channels are free forever — website chat widget, WhatsApp, Viber, and LINE. Voice channels (inbound and outbound) require the paid plan or the one-time 7-day trial. Text is free. Voice is paid.
Yes. Maya connects to your existing WhatsApp Business account. You own the number, you own the account — Maya is the AI that answers on it. We provide a step-by-step setup guide as part of the onboarding process.
Yes. Same model as WhatsApp. You register your company's Viber Business account at partners.viber.com, then Maya connects to it. The account belongs to your BPO — not to us. We provide a deployment guide so you know exactly what to set up.
Yes. Tagalog (Filipino) is one of Maya's 30 supported languages. Maya auto-detects the language from the first message and responds in the same language automatically. No configuration needed — it works on all channels including WhatsApp, Viber, LINE, website chat, and voice calls.
On every inbound voice call, Maya says something like: "You can continue with our AI or speak to a human agent — which do you prefer?" Most callers stay with Maya when the AI handles their issue on the first response. Callers who choose human are transferred immediately. The human agent sees the full conversation transcript on their screen before they speak a word.
You supply your documents — call scripts, SOPs, policy PDFs, training manuals, FAQ lists, product catalogs, escalation guides. We embed those into Maya's RAG search engine. When a customer asks something, Maya searches your actual documents before responding. Nothing is invented. Everything comes from what you already have in writing.
Yes. Same Maya AI, both directions. Inbound: your phone number rings and Maya answers. Outbound: Maya works through a dial list — appointment reminders, collections follow-ups, lead qualification calls. Both are included in the voice plan at no extra cost.
Maya recognises when an issue is beyond L1 — either by the nature of the request or when the caller explicitly asks for a person. On voice: Maya transfers and the agent sees a full transcript before speaking. On text: Maya flags the conversation for human handoff in your team's dashboard. No information is lost in the transfer.
Website chat widget: under an hour — one script tag on your site. WhatsApp and Viber: depends on your account verification, then connection is quick. LINE: 1 day with an Official Account already registered. Voice: 1–3 days — phone number provisioning, call center script configuration, and a test run before going live with real customers.
Yes. Most BPO call centers start with the website chat widget and one messaging channel, then add voice after the 7-day trial confirms the call volume savings. You activate channels as your team is ready. There is no pressure to run everything at once.
Maya is built for call center and BPO operations across the Philippines and Southeast Asia. If your agents spend their day
delivering an opening spiel, reading from a call center script, or answering the same interview questions about salary, duty
hours, and job requirements — Maya handles that automatically. She works on WhatsApp, Viber, LINE, and voice, so agents
working from home and teams in BGC, Cebu, Davao, and Pampanga all run on the same system.
Candidates who ask about non voice hiring, local account positions, or work from home eligibility get consistent answers
around the clock. New agents use Maya for call center practice before going live. HR teams use her to filter online
applications, explain phonetics and typing test requirements, and run collections or telesales spiels on outbound voice.
Whatever channel your call center runs on — text or voice — Maya is already trained on your scripts before the first
shift starts.
Ready to Deploy Maya?
Start free on text channels today. Try voice free for 7 days. No credit card on either.