High-volume, repetitive customer contact. Staff spending half their day on queries that follow the same script. Maya handles all of it — voice or text, your customer's channel of choice.
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Healthcare
"Patients are calling to book appointments your staff spends half their day scheduling manually."
Maya books, confirms, reschedules, and reminds by phone call or WhatsApp / Viber / LINE — patient's choice. Thai, Filipino, Hindi. 95% of appointment scheduling is automatable. Patients who want to speak to a human are transferred immediately with full context already on your staff's screen.
RAG search included — Maya answers from your clinic's own documents, procedures, and fee schedules. No extra fee.
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Finance & Collections
"Your collections team calls the same people every month reading the same script."
Maya handles outbound payment reminder calls and WhatsApp / Viber messages at scale. Voice for the call, text for the follow-up. Your agents handle disputes and negotiations — the work only humans can do. 90%+ of standard reminder calls are automatable.
RAG search included — Maya answers from your product terms, payment policies, and escalation rules. No extra fee.
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Retail
"Peak season doubles your support volume. You can't hire fast enough to cover it."
Maya handles order status, returns, and delivery rescheduling by phone, WhatsApp, Viber, or LINE — 24/7, no overtime, no missed queries. Customer chooses the channel. When volume spikes, Maya scales instantly. When a customer needs a human, they get one.
RAG search included — Maya searches your product catalog, return policy, and delivery SLAs in real time. No extra fee.
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Real Estate
"Your agents spend mornings qualifying leads who aren't ready to buy."
Maya handles property inquiries by phone or WhatsApp / Viber, qualifies interest level, answers standard questions, and books viewings. Your agents talk only to serious buyers. At any point in the conversation, the prospect can request a human agent — transferred instantly.
RAG search included — Maya searches your property listings, area data, and pricing guides. No extra fee.
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Logistics
"10% of your deliveries generate calls. At 50,000 deliveries a day, that's 5,000 calls."
Maya answers every tracking call and text, reschedules every missed delivery by voice or outbound WhatsApp / Viber, and confirms ETAs without a human touching the queue. Your dispatchers handle exceptions only — the 5% that genuinely need human judgment.
RAG search included — Maya searches your delivery procedures, coverage zones, and SLA commitments. No extra fee.
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Legal
"Your intake team spends half their time collecting basic case information from new clients."
Maya handles intake by phone (voice preferred — builds trust, captures nuance) or WhatsApp / Viber. Lawyers receive structured case summaries, not raw phone notes. Client can request to speak to a person at any time. Intake quality goes up. Billable time is protected.
RAG search included — Maya searches your practice areas, intake checklists, and jurisdiction guides. No extra fee.