Pre-configured AI for your industry. Voice calls, WhatsApp, Viber, LINE — all channels, one deployment. Not a chatbot you train from scratch. Ready in 48 hours. Your customers choose: AI or human. Each pack is a pre-built ai agent app — ai workflow automation that is already trained on the query patterns your team handles every day.
High-volume, repetitive customer contact. Staff spending half their day on queries that follow the same script. Maya handles all of it — voice or text, your customer's channel of choice. Each industry pack is an ai agent workflow with retrieval augmented generation search built in — ai for customer service that runs the moment it is deployed.
Every industry pack deploys on whichever channels your customers already use. You configure which channels are active — most clients activate both voice and text from day one.
Text channels (WhatsApp, Viber, LINE, website chat) are included in every plan. Voice — inbound and outbound calls — is a separate add-on. Most clients activate both. A human agent costs $0.45–$0.90/min. Maya on voice costs $0.09/min. Voice plans include a monthly minute allowance — overage at $0.30/min.
We'll show you which ones Maya handles today — free, no commitment, no pitch deck. Send your list and we'll return a breakdown within 48 hours: what is automatable, what stays human, and what it costs.
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Industry AI Packs are pre-configured Maya AI deployments for six industries — Healthcare, Finance and Collections, Retail, Real Estate, Logistics, and Legal. Healthcare: appointment booking, confirmation, rescheduling, and patient reminders by phone call, WhatsApp, Viber, or LINE in Thai, Filipino, and Hindi — 95% of appointment scheduling automatable, patients who want a human transferred immediately with full context on staff screen. Finance and Collections: outbound payment reminder calls and WhatsApp/Viber follow-up messages at scale — 90% or more of standard collection calls automatable, agents handle disputes and negotiations only. Retail: order status, returns, and delivery rescheduling by voice or text 24/7 without overtime or missed queries — when volume spikes Maya scales instantly, no extra headcount. Real Estate: property inquiry handling by phone or WhatsApp/Viber, interest level qualification, standard questions answered, viewing bookings scheduled — your agents speak only to serious buyers ready to transact. Logistics: tracking queries, missed delivery rescheduling, and ETA confirmation via outbound call or WhatsApp/Viber — 10% of deliveries generate calls and at 50,000 deliveries per day that is 5,000 calls Maya handles without touching the dispatch queue. Legal: client intake by phone or WhatsApp/Viber with structured case summaries delivered to lawyers instead of raw phone notes — intake quality goes up, billable time is protected. Every Industry AI pack is an ai agent app with ai workflow automation already trained on the query patterns for your industry. Not a chatbot built from scratch. Deployment partner configures your specific channels, connects your document corpus for RAG search, and sets Caller Choice defaults. Go-live in 48 hours. No development team required on your side.
Six features are included in every Industry AI pack. RAG Search: Maya answers from your actual documents — product catalog, policy library, procedure manuals, intake checklists, delivery SLAs, jurisdiction guides — not from general AI knowledge; a product catalog with 40,000 SKUs and a policy library of 300 documents are searched in real time with answers returned in under 50 milliseconds; RAG search is included at no extra charge in every pack. Caller Choice: every inbound and outbound call begins with an offer — AI or human, customer's choice; customers who choose human are transferred immediately with Maya's full call context already on your staff's screen; this removes the single biggest objection to AI deployment. All Channels: inbound calls, outbound calls, WhatsApp Business, Viber Business (Philippines), and LINE (Thailand) in one deployment covering all channels your customers already use; text-only plans are priced lower than voice-enabled plans and most clients activate both from day one. 48-hour setup via deployment partner — no development team on the client side. Industry packs layer on top of existing API Integration or AI Agent Transition plans — no new contract required, ask about combined pricing. Human pipeline protected: Maya handles the 80–95% of queries that are scripted and automatable — appointment confirmations, order status checks, payment reminders, delivery tracking; your staff handles disputes, complex cases, negotiations, and emotionally sensitive situations. Call center QC analysts use Maya session transcripts and AIVA interaction logs to review escalations, score interactions, and identify training gaps without listening to every call manually — call center QC coverage applies across all six industry pack deployments.
Four pricing tiers: API Plan at $99/month (self-serve API key, text channels on WhatsApp/Viber/LINE/website chat, AIVA screening access, CONNECT widget chat, documentation and sandbox, voice not included — suitable for developers who integrate and configure independently); Starter at $299/month (1 industry pack, up to 5,000 conversations per month, RAG corpus up to 50 documents, Caller Choice ready, AIVA screening for 3 industries, voice add-on available at $599/month for 2,000 minutes per month — overage at $0.30/min); Growth at $799/month (up to 3 industry packs, unlimited conversations, RAG corpus up to 500 documents, AIVA unlimited, CONNECT Engage candidate pipeline included, Caller Choice on all voice channels, voice add-on at $899/month for 3,000 minutes — most commonly selected tier); Scale at $1,999/month (all 6 industry packs configured, unlimited volume, unlimited RAG corpus, AIVA unlimited screenings, CONNECT Integrate white-label, SLA-backed support, voice add-on at $1,499/month for 5,000 minutes). Voice costs $0.18 per minute all-in via Retell AI, Deepgram STT, and Azure Text-to-Speech covering Filipino fil-PH, Thai th-TH, English, Hindi, and Vietnamese — versus $0.45–$0.90 per minute for a human agent on the same call. Philippine BPO and enterprise operations served: BGC, Makati, Alabang, Cebu, Davao, Clark Pampanga, Iloilo, Baguio, GenSan, CDO, Marikina, Tarlac, and Olongapo. India ITES, KPO, and BPO operations served: Bangalore, Hyderabad, Chennai, Mumbai, Delhi/NCR, and Pune.