Call Center Tools — Setup Guide

Call Center Tools — What Each AI Product Requires

Some products need a script tag.
Some need real web development.
Here is the difference.

Website development applies across all of our products — but not equally. Before you contact us about any product, this page tells you exactly what setup involves, what costs are one-time vs ongoing, and what you will need to supply. No surprises. Each product activates as a standalone ai agent tool — from a simple script tag embed to a full retrieval augmented generation web development project.

Product Setup Type What You Do What We Do
CONNECT widget Script tag Paste one line of code on your job listing page Nothing — it loads instantly
Maya chat widget Script tag Paste one line of code on any page of your website Nothing — Maya appears immediately
Maya WhatsApp / Viber / LINE Configuration Register a Business account on the platform, provide API credentials Webhook registration, routing setup, connect Maya to your account
Maya Voice (phone) Configuration Provide a phone number or acquire one Retell AI setup, call routing, Caller Choice configuration, inbound/outbound flow
RAG Search Engine Web development Supply your data: call scripts, SOPs, FAQs, training manuals, policy PDFs Data preparation, vectorization, search interface build, full configuration — monthly hosting
1
Script tag only — no web development required
You paste one line of code. That is the entire setup.
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CONNECT — Candidate Profiles Widget
Embeds on any job listing page. One script tag.
What setup involves
What you pay: CONNECT Free tier is $0 (500 views/month, "Powered by AI Vision Automations" badge). Engage tier $99–299/month. No web development charge.
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Maya Chat Widget — AI Chat on Your Website
Adds Maya to any page of any website. One script tag.
What setup involves
What you pay: Maya text channels (website chat) are included in Tier 0 — . No web development charge. Voice channels (phone calls) are separate — see Section 2 below.

2
Configuration required — not traditional web development
Technical integration work: webhooks, API keys, phone routing. Not a website build.
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Maya on WhatsApp / Viber / LINE
Connects Maya to your messaging platform account. Webhook + API configuration.
What setup involves
What this is: Technical integration — not a website. We are connecting your account on an existing platform to the Maya API. No HTML, no CSS, no page builds. This takes 1–2 days once your Business account is active and credentials are provided.
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Maya Voice — Inbound and Outbound Phone Calls
Phone number setup, call routing, Caller Choice. Powered by Retell AI + Azure TTS + Deepgram.
What setup involves
What this is: Phone system configuration — not a website. We are building an AI voice agent on your phone number. No HTML pages involved. This takes 3–5 days. Monthly fee starts at $450/month (2,000 minutes included, $0.30/minute overage).

3
Web development required
Real development work: data preparation, vectorization, search interface build, configuration. Monthly hosting applies.
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RAG Search Engine — Search Your Own Documents
You supply the data. We build a search engine over it. Maya answers from your actual documents.

RAG stands for Retrieval-Augmented Generation. In plain English: instead of Maya inventing an answer from general training, Maya looks up the answer in your actual documents first, then responds based on what it finds. The answer comes from your call scripts, your SOPs, your training manuals — not from the AI's general knowledge.

This requires real web development work. Here is what is involved:

What setup involves — step by step
What this costs: Monthly hosting applies — the search infrastructure runs continuously. If RAG Search is bundled with any paid BPO plan (CONNECT, AIVA, Maya Voice, or Maya Chat), hosting is included in your monthly plan. Standalone RAG deployments (any industry, any corpus) are scoped individually — contact us with your data type and volume.

What we need from you before we can start: the documents themselves — in any format (PDF, Word, Excel, plain text, Google Docs export). A typical BPO RAG deployment starts with 50–500 documents. The more complete your document set, the more questions Maya can answer correctly.

AIVA (CV Screening) does not appear on this page because it requires no web development and no configuration on your part. You go to aiva/ on this site, paste a job description, upload a CV, and get a score. There is nothing to set up. The free trial works immediately.

The "Website" product (a full white-label platform deployment — the same thing as jobfreelancethai.com, deployed on your domain) is a different product entirely and is not covered on this page. If you are interested in deploying the full platform for your country or market, contact us directly — that requires a scoping conversation. See the Website pricing page for the baseline fee structure.

Ready to get started?

Contact us with which product you are interested in and we will confirm exactly what is required for your situation.

Send Setup Enquiry See What Is Free

This guide explains exactly what setup is required for each of the five AI products on aiscreeningtools.com — categorized into three setup types: script tag only (no web development, paste one line of code), configuration required (webhook and API integration, no HTML page build), and web development required (full data preparation, vectorization, and search interface build). CONNECT candidate profiles widget is script tag only: paste one line before the closing body tag on any call center job listing page, BPO careers portal, or HR platform job page — the widget loads inside a Shadow DOM that cannot break your existing page styling or layout, and candidates can immediately submit 3-minute video profiles and be scored by AIVA before you ever look at them. Maya chat widget is also script tag only: paste once on any page of any website, Maya appears as a chat panel immediately, handles candidate and employer questions in 30 languages out of the box, and text channels (website chat) are free forever with no monthly fee. These two products activate as standalone ai agent tools with zero web development involvement — no developer, no HTML, no configuration. The full ai agent workflow is live the moment the script tag is on the page.

Configuration required (not traditional web development) covers two products. Maya on WhatsApp, Viber, and LINE requires 5 steps: register a Business account on the relevant platform (WhatsApp Business API via Meta, Viber Business via partners.viber.com, or LINE Official Account via line.biz — these are your accounts and your registration), provide API credentials (channel access token, channel secret, webhook verify token, and account ID), then we register the webhook URL pointing your platform at the Maya API endpoint, configure phone number routing linking your business number to Maya, and test end-to-end. This takes 1–2 days once your Business account is active. Maya Voice (phone calls) requires 5 steps: you provide a phone number (port an existing one to Retell AI or provision a new one), we set up the Retell AI agent connecting your number to Maya with Azure Cognitive Services TTS in your language (fil-PH for Filipino, th-TH for Thai, en-US for English, or any of 140+ supported languages) and Deepgram speech-to-text, configure Caller Choice (on every call the caller is offered AI or human agent before anything else — you specify the default and whether the choice is offered), set up inbound and outbound call routing with human escalation path for calls Maya cannot resolve, and run test calls to verify voice quality and response accuracy. Monthly voice plan starts at Voice Starter $450/month (2,000 minutes included, $0.18/minute usage, $0.21/minute overage) — this is the ai agent development for call centers that replaces repetitive inbound call center agent salary at $0.45–$0.90/minute human cost.

Web development required applies to one product only: the RAG Search Engine. You supply your actual documents (call scripts, escalation guides, HR policy PDFs, FAQ files, training manuals, SOP documents, product catalogs, legal contracts — in any format: PDF, Word, Excel, plain text, or Google Docs export). We prepare the data (clean, structure, split into searchable chunks, parse tables, correct formatting), vectorize every chunk into a 1,536-dimension embedding using Voyage AI voyage-large-2 (making semantic search possible — Maya finds the right answer even when the question is phrased differently from the document), build the search interface specific to your corpus and use case (call center agent real-time answer bar, HR policy search, or any configuration), connect it to Maya so every response on every channel checks your document store first, and test against real queries before going live. A typical BPO RAG deployment starts with 50–500 documents and retrieves results in under 50 milliseconds. Cost: RAG Search is bundled free with all CONNECT, AIVA, Maya Voice, and Maya Chat paid BPO plans — no extra charge, hosting included. Standalone RAG for any industry and any corpus is scoped individually by data volume and query requirements — contact info@aiscreeningtools.com with your document type and volume. AIVA (CV screening) requires no setup on this page — go to free.html, upload a CV and job title, get a HIRE/INTERVIEW/HOLD/REJECT score with written rationale in seconds, free trial 3 candidates per day. The full white-label Website product (same as jobfreelancethai.com deployed on your domain) requires a scoping conversation and is not covered on this page — see the pricing/website.html page for the baseline fee structure.