SEARCH — RAG Search Engine

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FREE with all BPO AI options A–E

AI that searches your own documents.
Not the internet. Not ChatGPT.

The Free RAG Search Engine is bundled at no extra charge with every BPO AI plan. Your call center agents, HR staff, and Maya AI all answer questions from your actual call scripts, policy PDFs, training manuals, and SOPs — nothing invented, nothing hallucinated.

Bundled free with Options A–E  ·  No extra charge  ·  Standalone plans also available

What is RAG Search?

Retrieval-Augmented Generation (RAG) means the AI looks up the answer in your actual documents before it responds — instead of guessing from general training data. You supply your call center scripts, escalation guides, HR policy PDFs, FAQ documents, training manuals, and SOP documents. The search engine converts them into a searchable knowledge base. When an agent or HR manager asks a question, the system retrieves the relevant passage and uses it to generate a precise, grounded answer. Nothing invented. Nothing hallucinated. Everything traceable back to your source file.

Agency build cost
$19,000 – $48,000
Why building this yourself is expensive: A custom RAG system requires a vector database, embedding model (we use Voyage AI at 1,536 dimensions), document ingestion pipeline, semantic search API, and a language model layer — all hosted, monitored, and maintained. Development agencies quote $19,000–$48,000 to build this from scratch. On top of that, ongoing hosting, GPU compute, and API calls add another $200–$600/month to operate. We absorb the entire infrastructure cost when you take any BPO AI option — bundled at $0 extra.
Included Free
Bundled
Free RAG Search Engine
Bundled at no extra charge with all BPO AI options A, B, C, D, and E. Your documents, your knowledge base, zero additional cost.
$0 extra
Included with any paid BPO AI plan · Infrastructure absorbed · No per-search charge
See BPO AI Plans
Standalone
Custom RAG Search
Any industry. Any corpus. For companies that need document search without a full BPO AI deployment — legal, logistics, finance, healthcare, retail, and more.
Contact
$59/mo hosting base · Scoped per corpus size and use case
Send 100 Records to Start

What documents does it search?

You supply your documents. The search engine ingests them, indexes them, and makes every line searchable by meaning — not just keywords.

Call Center Scripts Opening spiels, closing scripts, objection-handling responses, and call flow guides — every line instantly searchable during a live call.
Escalation Guides L1 to L2 transfer criteria, supervisor escalation flowcharts, and client SLA thresholds — agents get the right answer before the customer gets frustrated.
HR Policy PDFs Leave policies, attendance management, misconduct procedures, and Philippine labor code references — HR staff ask in plain English, get page-level answers.
FAQ Documents Product FAQs, service description libraries, and customer-facing help content — Maya AI answers customer queries from your actual FAQ, not general knowledge.
Training Manuals New hire onboarding guides, system walkthroughs, and compliance training documents — search replaces the "ask your supervisor" workflow entirely.
SOP Documents Standard operating procedures for every call type, channel, and client account — searchable by role, call type, or client name.
Legal and Compliance FDCPA guidelines, BSP data privacy circulars, client contracts, and NDA policy extracts — legal and operations teams get instant, sourced answers.
Product Catalogs For BPO clients supporting retail, e-commerce, or telco — product specs, pricing tiers, and feature comparison sheets are all searchable by the agent during the call.

Bundled vs Standalone — what's different

Both tracks use the same Voyage AI search infrastructure. The difference is scope, billing, and whether it comes packaged with Maya AI and AIVA.

Feature Bundled (Free) Standalone
Search Engine Core
Voyage AI 1,536-dim embeddings ✓ ✓
HNSW vector index (sub-50ms responses) ✓ ✓
Semantic search (meaning, not just keywords) ✓ ✓
30 languages — multilingual corpus ✓ ✓
Corpus & Documents
Document types (PDF, Word, Excel, CSV) ✓ ✓
BPO-specific data types (scripts, SOPs, FAQs) ✓ ✓
Custom industry corpus (any sector) — ✓
AI Integration
Maya AI uses your corpus in live conversations ✓ —
Real-time co-pilot for agents during calls ✓ —
API access for external system integration — ✓
AIVA candidate screening included ✓ —
Pricing
Monthly fee $0 extra $59/mo hosting base
Per-search charge None None

Call center roles that use RAG search daily

Every agent type benefits from being able to ask a question and get an answer from your actual call center documents — not from general internet knowledge.

Inbound CSR / Call Center Agent Call center script lookup mid-call — answer product questions and call center opening spiel variants in seconds
Outbound / Appointment Setter Search objection-handling guides and call center script samples for each campaign without leaving the dialer screen
Collections Agent FDCPA compliance lookups, escalation criteria, and call center spiels for payment negotiation — live during the call
Technical Support L1/L2 Technical troubleshooting SOPs and product spec searches — 15–30% reduction in average handle time
Non-Voice Chat Agent Call center non-voice agents search FAQ documents and HR policy PDFs without switching tabs or escalating unnecessarily
QA Analyst / Team Lead Quality standard references, call center question and answer scripts, and coaching guides — searchable by keyword or meaning
HR Staff Call center job requirements, call center agent job description templates, call center wage and call center salary Philippines data — all searchable in plain English
New Hires — No Experience Call center resume no experience candidates ramp faster when they can ask questions and get grounded answers from real training documents instead of asking a supervisor

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Common questions

What exactly is the Free RAG Search Engine?
It is a document search engine that uses AI embeddings to make your own files searchable by meaning — not just by keyword. You supply your call center documents (scripts, SOPs, training manuals, HR policy PDFs, FAQ documents, escalation guides). The system converts them into a vector knowledge base. When an agent, HR staff member, or Maya AI asks a question in plain language, the engine retrieves the most relevant passages from your files and uses them to generate a grounded, accurate answer. No call center script needs to be memorised. No supervisor needs to be interrupted. Answers come from your actual documents — not from the internet or from general training data.
Which BPO AI plans include the RAG Search Engine for free?
The Free RAG Search Engine is bundled at no extra charge with all five BPO AI options: Option A (CONNECT + AIVA hiring bundle), Option B (modular API access), Option C (AI Agent Transition — Maya replaces L1 call center agents), Option D (Industry Workflow Packs — call center non-voice channels), and Option E (Hybrid Ramp-Up — parallel AI and human pipelines). If you are on any paid BPO AI plan, you already have RAG search included. No activation step required. No additional monthly line. No per-search charge. The only cost is the document ingestion time when you first supply your corpus.
How does this help call center agents during live calls?
When Maya AI is deployed as a live call center agent co-pilot (Option E hybrid model), she has access to your call center script library, escalation guides, and product FAQs as she handles or assists with calls. Instead of a human agent toggling between five browser tabs and Slack to find the call center opening spiel or the right call center script sample for a specific objection, Maya retrieves the exact line from your document in under 50 milliseconds and presents it in the agent's interface. For call center non-voice chat agents, the same system works for written channel queries — FAQ lookups, order status SOPs, and escalation criteria — all returned instantly from your own documents without the agent needing to search manually.
What is the standalone RAG Search option for?
The standalone plan is for companies outside the BPO sector, or BPO companies that need a searchable knowledge base without a full Maya AI voice or chat deployment. Industries using standalone RAG search include legal (contract and case document search), logistics (SOP and shipment procedure lookup), healthcare (policy and procedure search for non-clinical staff), finance (compliance document and regulation search), and retail (product catalog and returns policy lookup). It is also used by organisations that want to build a custom internal help desk — staff ask questions in plain English, answers come from internal documents only. Pricing is $59/month hosting, scoped per corpus size.
Does it work with call center tagalog and Filipino-language documents?
Yes. The search engine fully supports Filipino (Tagalog), English, Thai, Indonesian, Hindi, and 26 additional languages — 30 in total. Call center tagalog scripts, Tagalog FAQ documents, and mixed Filipino-English call center spiels are all indexed and searchable. A call center agent in Manila can ask a question in Filipino and get an answer drawn from a Tagalog call center script without any translation step. For mixed-language BPO operations — where some documents are in English and others are in call center Filipino — the system searches across both simultaneously.
How fast are the search results?
Search results are returned in under 50 milliseconds for typical corpus sizes. The system uses a Hierarchical Navigable Small World (HNSW) index on 1,536-dimension Voyage AI embeddings — the same architecture used by enterprise search platforms. For call center agents handling live calls, sub-50ms search means the answer appears before the agent has finished typing the question. There is no perceptible delay. For larger corpora (over 100,000 documents), response time may increase slightly but remains well under 500 milliseconds for standard queries.
What Philippine call center companies and locations does this serve?
The system is cloud-based with no geographic restriction. Call center companies and BPO agencies across all major Philippine hiring hubs use the platform: call center Manila, call center BGC, call center in Makati, call center Alabang, call center Eastwood, call center in Cubao, call center hiring in Cebu and call center jobs Cebu, call center Davao and call center Davao hiring, call center in Iloilo, call center in Pampanga, call center Quezon City, call center Bacolod, call center Cavite, call center Batangas, call center Bohol, call center Bulacan, call center Bacoor, call center Baguio, call center GenSan, and call center company in Davao City. Call center Qatar, offshore BPO companies, and call center work from home operations are also fully supported — the knowledge base is accessible from any location.
Does this replace a call center supervisor or training program?
No. It reduces unnecessary escalations and speeds up ramp time — it does not replace human judgment on complex situations. The search engine means a new call center agent with no experience does not need to interrupt a supervisor to find the right call center script sample, check call center job requirements for a particular client, or look up call center phonetics guidelines for a new account. That specific search burden is removed. Supervisors are freed to handle genuine escalations, coach on call center interview questions and answers, and review call center question and answer session quality — instead of answering the same procedural questions 30 times a shift.
Can this handle call center work from home and remote team setups?
Yes. The system is entirely cloud-based — there is no on-premises component and no VPN requirement. Call center work from home agents, call center job hiring work from home teams, and call center online job contractors all access the same knowledge base over HTTPS. For distributed BPO operations where agents work from home across multiple Philippine cities — call center Cavite, call center Bulacan, call center Bacoor, and other suburban hubs near Manila — the search engine provides the same consistent access to scripts, SOPs, and escalation guides as an agent sitting on-site. Call center part time jobs and call center job part time teams also benefit because shorter shift workers ramp faster with searchable training documents than with static PDF libraries.

Already on a BPO plan? Your RAG search is ready.

If you are on any paid BPO AI option, the RAG Search Engine is already included. Contact us to activate your corpus and start making your call center documents searchable today.

See BPO AI Plans Activate My Corpus