SEARCH — RAG Search Engine

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FREE with CONNECT · AIVA · Maya Voice · Maya Chat

AI that searches your own documents.
Not the internet. Not ChatGPT.

The Free RAG Search Engine is bundled at no extra charge with every BPO AI plan. Your call center agents, HR staff, and Maya AI all answer questions from your actual call scripts, policy PDFs, training manuals, and SOPs — nothing invented, nothing hallucinated.

Bundled free with CONNECT, AIVA, Maya Voice, and Maya Chat plans  ·  No extra charge  ·  Standalone plans also available

What is RAG Search?

Retrieval-Augmented Generation (RAG) means the AI looks up the answer in your actual documents before it responds — instead of guessing from general training data. You supply your call center scripts, escalation guides, HR policy PDFs, FAQ documents, training manuals, and SOP documents. The search engine converts them into a searchable knowledge base. When an agent or HR manager asks a question, the system retrieves the relevant passage and uses it to generate a precise, grounded answer. Nothing invented. Nothing hallucinated. Everything traceable back to your source file.

Included Free
Bundled
Free RAG Search Engine
Bundled at no extra charge with CONNECT, AIVA, Maya Voice, and Maya Chat plans. Your documents, your knowledge base, zero additional cost.
$0 extra
Included with any paid BPO AI plan · Infrastructure absorbed · No per-search charge
See BPO AI Plans
Standalone
Custom RAG Search
Any industry. Any corpus. For companies that need document search without a full BPO AI deployment — legal, logistics, finance, healthcare, retail, and more.
$59 /mo
Base rate · Scoped per corpus size  ·  or get it free bundled with any CONNECT · AIVA · Maya plan
Send 100 Records to Start

What documents does it search?

You supply your documents. The search engine ingests them, indexes them, and makes every line searchable by meaning — not just keywords.

Call Center Scripts Opening spiels, closing scripts, objection-handling responses, and call flow guides — every line instantly searchable during a live call.
Escalation Guides Repetitive to complex transfer criteria, supervisor escalation flowcharts, and client SLA thresholds — agents get the right answer before the customer gets frustrated.
HR Policy PDFs Leave policies, attendance management, misconduct procedures, and Philippine labor code references — HR staff ask in plain English, get page-level answers.
FAQ Documents Product FAQs, service description libraries, and customer-facing help content — Maya AI answers customer queries from your actual FAQ, not general knowledge.
Training Manuals New hire onboarding guides, system walkthroughs, and compliance training documents — search replaces the "ask your supervisor" workflow entirely.
SOP Documents Standard operating procedures for every call type, channel, and client account — searchable by role, call type, or client name.
Legal and Compliance FDCPA guidelines, BSP data privacy circulars, client contracts, and NDA policy extracts — legal and operations teams get instant, sourced answers.
Product Catalogs For BPO clients supporting retail, e-commerce, or telco — product specs, pricing tiers, and feature comparison sheets are all searchable by the agent during the call.

Bundled vs Standalone — what's different

Both tracks use the same Voyage AI search infrastructure. The difference is scope, billing, and whether it comes packaged with Maya AI and AIVA.

Feature Bundled (Free) Standalone
Search Engine Core
Voyage AI 1,536-dim embeddings ✓ ✓
HNSW vector index (sub-50ms responses) ✓ ✓
Semantic search (meaning, not just keywords) ✓ ✓
30 languages — multilingual corpus ✓ ✓
Corpus & Documents
Document types (PDF, Word, Excel, CSV) ✓ ✓
BPO-specific data types (scripts, SOPs, FAQs) ✓ ✓
Custom industry corpus (any sector) — ✓
Corpus size Up to 1 GB Up to 1 GB standard · contact for larger
Monthly query volume 1,000 queries/month Contact to scope
AI Integration
Maya AI uses your corpus in live conversations ✓ —
Real-time co-pilot for agents during calls ✓ —
API access for external system integration — ✓
AIVA candidate screening included ✓ —
Pricing
Monthly fee $0 extra $59/mo hosting base
Per-search charge None None

Call center roles that use RAG search daily

Every agent type benefits from being able to ask a question and get an answer from your actual call center documents — not from general internet knowledge.

Inbound CSR / Call Center Agent Call center script lookup mid-call — answer product questions and call center opening spiel variants in seconds
Outbound / Appointment Setter Search objection-handling guides and call center script samples for each campaign without leaving the dialer screen
Collections Agent FDCPA compliance lookups, escalation criteria, and call center spiels for payment negotiation — live during the call
Technical Support (Repetitive to Complex) Technical troubleshooting SOPs and product spec searches — 15–30% reduction in average handle time
Non-Voice Chat Agent Call center non-voice agents search FAQ documents and HR policy PDFs without switching tabs or escalating unnecessarily
QA Analyst / Team Lead Quality standard references, call center question and answer scripts, and coaching guides — searchable by keyword or meaning
HR Staff Call center job requirements, call center agent job description templates, call center wage and call center salary Philippines data — all searchable in plain English
New Hires — No Experience Call center resume no experience candidates ramp faster when they can ask questions and get grounded answers from real training documents instead of asking a supervisor

The RAG Search Engine has two pricing tracks. Track 1 is bundled free at no extra charge with every paid CONNECT, AIVA, Maya Voice, and Maya Chat plan — up to 1 GB corpus, 1,000 queries per month, no per-search charge, infrastructure costs absorbed. Track 2 is Standalone for companies outside the BPO sector or organisations that need a searchable knowledge base without a full Maya AI deployment — $59/month hosting base, scoped per corpus size, any industry, API access for external system integration. Both tracks use the same Voyage AI search infrastructure. Building equivalent search from scratch costs $19,000–$48,000 in agency development fees plus $200–$600/month in ongoing infrastructure — bundled includes this at zero additional cost.

The search engine uses Voyage AI 1,536-dimension embeddings stored in a pgvector HNSW index — returning semantic search results in under 50 milliseconds. Semantic search finds answers by meaning, not just matching keywords, which matters for call center scripts and SOPs where the phrasing varies. All 30 languages are supported including Filipino (Tagalog), English, Thai, Vietnamese, Bahasa Indonesia, and Hindi — mixed Filipino-English documents are indexed and searchable simultaneously. When bundled with Maya AI, the search engine acts as a live co-pilot: Maya retrieves from your corpus during active voice calls and chat sessions without a manual lookup step. Standalone includes full API access so organisations can integrate the search endpoint into their own internal tools or portals.

Eight document types are indexed: call center scripts (opening spiels, objection handling, call flow guides), escalation guides (repetitive to complex transfer criteria, client SLA thresholds), HR policy PDFs (Philippine labor code references, leave policies, attendance), FAQ documents, training manuals, SOP documents, legal and compliance files (FDCPA, BSP data privacy circulars), and product catalogs. Eight BPO roles use RAG search daily: inbound CSR, outbound appointment setter, collections agent, technical support, non-voice live chat and email, QA analyst, HR staff, and new hires with no call center experience. Standalone serves legal, logistics, healthcare, finance, and retail companies searching their own internal document corpora. The platform is fully cloud-based — call center work from home teams and call center job hiring work from home setups access the same knowledge base as on-site agents across BGC, Makati, Cebu, Davao, Clark, Iloilo, and all other Philippine BPO hubs.

Beyond BPO, RAG Search serves any organisation that manages documents and answers questions at volume. Healthcare clinics surface appointment protocols, intake procedures, and patient FAQs instantly — without staff putting patients on hold to find the answer. Real estate agencies give agents instant access to property listings and buyer qualification scripts during calls. Accounting and legal firms search compliance clauses and tax deadline guidance in seconds. Logistics companies search driver handbooks, customs documentation, and route SOPs. HR departments search candidate requirements and hiring SOPs across hundreds of active roles. One search engine. Any corpus. Any industry. Results in under 50 milliseconds.

Common questions

What exactly is the Free RAG Search Engine?
It is a document search engine that uses AI embeddings to make your own files searchable by meaning — not just by keyword. You supply your call center documents (scripts, SOPs, training manuals, HR policy PDFs, FAQ documents, escalation guides). The system converts them into a vector knowledge base. When an agent, HR staff member, or Maya AI asks a question in plain language, the engine retrieves the most relevant passages from your files and uses them to generate a grounded, accurate answer. No call center script needs to be memorised. No supervisor needs to be interrupted. Answers come from your actual documents — not from the internet or from general training data.
Which plans include the RAG Search Engine for free?
The Free RAG Search Engine is bundled at no extra charge with all paid CONNECT, AIVA, Maya Voice, and Maya Chat plans. If you are on any paid plan, you already have RAG search included. No activation step required. No additional monthly line. No per-search charge. The only cost is the document ingestion time when you first supply your corpus. Standalone RAG Search is $59/month for organisations that only need document search without a full AI deployment.
How does this help teams answer questions in real time?
When Maya AI is deployed as a live co-pilot, she has access to your script library, escalation guides, and product FAQs as she handles or assists. Instead of a staff member toggling between five browser tabs to find the right answer, Maya retrieves the exact line from your document in under 50 milliseconds. For call center agents, that means the call center opening spiel or objection script appears before the caller notices a pause. For a clinic receptionist, the appointment protocol surfaces instantly. For a real estate agent on a call, the property details appear without putting the buyer on hold. The same system works for written channel queries — FAQ lookups, SOPs, and escalation criteria — all returned instantly from your own documents.
What is the standalone RAG Search option for?
The standalone plan is for companies outside the BPO sector, or BPO companies that need a searchable knowledge base without a full Maya AI voice or chat deployment. Industries using standalone RAG search include legal (contract and case document search), logistics (SOP and shipment procedure lookup), healthcare (policy and procedure search for non-clinical staff), finance (compliance document and regulation search), and retail (product catalog and returns policy lookup). It is also used by organisations that want to build a custom internal help desk — staff ask questions in plain English, answers come from internal documents only. Pricing is $59/month hosting, scoped per corpus size.
Does it work with call center tagalog and Filipino-language documents?
Yes. The search engine fully supports Filipino (Tagalog), English, Thai, Indonesian, Hindi, and 26 additional languages — 30 in total. Call center tagalog scripts, Tagalog FAQ documents, and mixed Filipino-English call center spiels are all indexed and searchable. A call center agent in Manila can ask a question in Filipino and get an answer drawn from a Tagalog call center script without any translation step. For mixed-language BPO operations — where some documents are in English and others are in call center Filipino — the system searches across both simultaneously.
How fast are the search results?
Search results are returned in under 50 milliseconds for typical corpus sizes. The system uses a Hierarchical Navigable Small World (HNSW) index on 1,536-dimension Voyage AI embeddings — the same architecture used by enterprise search platforms. For call center agents handling live calls, sub-50ms search means the answer appears before the agent has finished typing the question. There is no perceptible delay. For larger corpora (over 100,000 documents), response time may increase slightly but remains well under 500 milliseconds for standard queries.
What companies and locations does this serve?
The system is cloud-based with no geographic restriction — any organisation anywhere can deploy it. BPO and call center companies across all major Philippine hubs are supported: call center Manila, call center BGC, call center in Makati, call center Alabang, call center Cebu, call center Davao, call center Iloilo, call center Pampanga, call center Baguio, call center GenSan, and call center work from home operations. Indian ITES companies in Bangalore, Hyderabad, Chennai, Mumbai, and Pune are also served. Beyond BPO — healthcare clinics, real estate agencies, accounting firms, logistics companies, and HR departments in any country access the same knowledge base over HTTPS with no on-premises setup.
Does this replace a supervisor or training program?
No. It reduces unnecessary escalations and speeds up ramp time — it does not replace human judgment on complex situations. The search engine means a new hire does not need to interrupt a supervisor to find the right procedure, script, or policy. In a call center, that means a new agent finds the call center script sample or call center phonetics guide without escalating. In a clinic, a new receptionist finds the intake protocol without calling a senior nurse. In an accounting firm, a new staff member finds the client document checklist without asking the manager. That specific search burden is removed. Supervisors handle genuine escalations — not repeated procedural questions.
Can this handle remote and distributed team setups?
Yes. The system is entirely cloud-based — there is no on-premises component and no VPN requirement. Call center work from home agents, call center job hiring work from home teams, and call center online job contractors access the same knowledge base over HTTPS as on-site staff. The same applies to any distributed organisation — a healthcare clinic with multiple branches, a real estate agency with agents across cities, an accounting firm with remote staff — every team member accesses the same document corpus with the same search quality regardless of location. Call center part time and call center job part time teams also benefit because shorter shift workers ramp faster with searchable training documents than with static PDF libraries.

Already on a BPO plan? Your RAG search is ready.

If you are on any paid BPO AI option, the RAG Search Engine is already included. Contact us to activate your corpus and start making your call center documents searchable today.

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