AI Screening Tools — AIVA BPO Text Assessment
aiscreeningtools.com/aiva/
How-To Guide · aiscreeningtools.com/guides/use-aiva-assessment

AIVA BPO TEXT ASSESSMENT — How to Screen a Candidate

AIVA BPO Core Assessment is a 7-test pack for call center and BPO hiring. It covers typing speed and accuracy, email writing, grammar, attention to detail, chat simulation, reading comprehension, and tone recognition. The candidate completes it in about 20 minutes in their browser. Results are scored 0–100 automatically — no human grading needed.

7
tests in the BPO Core pack — ~20 minutes total
0–100
total score — HIRE / INTERVIEW / HOLD / REJECT
3
free assessments per day — no sign-up needed
Step-by-Step Employer — create & view
1
Open the AIVA page and click Create
Go to the AIVA Assessments page. Click the Create tab at the top. Then click Create Text Assessment.
aiscreeningtools.com/aiva/
2
Enter the candidate details
Enter the candidate's email and the job role. Click Create Assessment. An assessment link and token are generated immediately.
3
Copy the assessment link
After creating the assessment, a link appears on screen. Click Copy Link. The link expires after 7 days.
4
Send the link to the candidate
Paste the link into an email, WhatsApp message, or SMS. The candidate clicks it and begins the assessment immediately — no account or download required.
5
Candidate completes the 7 tests
The candidate works through all 7 tests in sequence. Total time is approximately 20 minutes. The page includes tab-switch proctoring. When all tests are submitted, scoring begins automatically.
aiscreeningtools.com/aiva-assessment.html
The candidate does not need an account. They only need a browser on a phone or laptop. For the typing test, a physical keyboard gives the most accurate WPM score.
6
View results
Return to the AIVA page. Click the View Results tab. Select Assessment from the dropdown. Paste the assessment token (shown when you created the assessment) and click View Results.
aiscreeningtools.com/aiva/ → View Results tab
The 7 Tests BPO Core Pack
1. Typing Speed & Accuracy
Candidate types a given passage. Scored in WPM and accuracy %. Auto-scored.
2. Email Writing
Candidate writes a professional reply to a customer complaint. Scored by AI on 9 dimensions including tone, clarity, and empathy.
3. Grammar & Sentence Correction
Multiple choice questions on grammar, punctuation, and sentence structure. Auto-scored.
4. Attention to Detail
Candidate identifies errors in a record card. Auto-scored.
5. Chat Simulation
Candidate responds to a live customer chat exchange. Scored by AI on 9 dimensions including resolution speed and professionalism.
6. Reading Comprehension
Multiple choice questions on a short policy or support document passage. Auto-scored.
7. Tone Recognition
Candidate identifies the tone of a customer message (frustrated, satisfied, confused, aggressive). Multiple choice. Auto-scored.
What the Results Show Scored 0–100
Total Score
0–100 combined. Score bands: 80–100 = HIRE · 60–79 = INTERVIEW · 40–59 = HOLD · 0–39 = REJECT
HIRE INTERVIEW HOLD REJECT
Score Breakdown
Auto score — typing + MCQ tests (max 46)
AIVA score — email + chat simulation (max 54)
Typing WPM & Accuracy
Words per minute and accuracy percentage shown separately — useful for roles with specific typing speed requirements.
Ranked Results
When multiple candidates complete the same assessment token, results are sorted by total score — highest first.
Features What's included
7 tests in a single shareable link
Typing speed scored in WPM and accuracy %
Email writing scored by AI on 9 dimensions
Chat simulation scored by AI on 9 dimensions
5 MCQ tests auto-scored instantly
Tab-switch proctoring included
No candidate account or download required
Works on phone or laptop — any modern browser
Free tier: 3 assessments per day, no key needed
Paid: use your AIVA access key for unlimited
Results sorted by total score across candidates
Assessment link expires after 7 days
Create an Assessment → ← All Guides

This guide explains how to run an AIVA BPO Core text assessment for call center and BPO candidate pre-screening. The employer creates an assessment on aiscreeningtools.com/aiva/ by entering the candidate's email and job role. A shareable link is generated immediately and sent to the candidate via email or WhatsApp. The candidate completes 7 tests in their browser in approximately 20 minutes: typing speed and accuracy, email writing, grammar and sentence correction, attention to detail, chat simulation, reading comprehension, and tone recognition. No account or download is required. The typing test records words per minute and accuracy percentage. Email writing and chat simulation are scored by AI on 9 dimensions each. Grammar, attention to detail, reading comprehension, and tone recognition are multiple choice and auto-scored. Results are scored 0–100 and sorted by total score when multiple candidates complete the same assessment. The employer views results on the View Results tab — selecting Assessment, pasting the token, and reading the total score, auto score, AIVA score, typing WPM and accuracy, and decision (HIRE, INTERVIEW, HOLD, or REJECT). Free tier allows 3 assessments per day with no API key or account required. This assessment covers key call center hiring skills: call center typing test, call center tools, call center job requirements, and call center non voice skills.