AI Screening Tools — Maya Voice AI
aiscreeningtools.com/maya.html
Product Guide · aiscreeningtools.com/guides/maya-voice

Maya Voice AI — Live Call Handling

Maya handles inbound and outbound calls — appointment setting, customer service, collections, and after-hours — at $0.18/min. A human agent costs $0.45–$0.90/min. Same conversation. No sick days. No Grab vouchers. No night shift premium.

$0.18
per minute — vs $0.45–$0.90 for a human agent
30
languages — Filipino, Thai, Hindi, Vietnamese +26 more
24/7
after-hours handling — no overnight headcount needed
Features What it does
Inbound call handling (answers when all agents are busy)
Outbound call campaigns (appointment setting, collections)
Caller Choice — AI or human offered at every call
30 languages — auto-detects from caller's speech
Filipino-language support (fil-PH voice via Azure TTS)
Thai-language support (th-TH voice via Azure TTS)
Live transcripts delivered after every call
Call summaries — what was resolved, what to follow up
Escalation routing to human agent when call is too complex
After-hours ghost shift — handles overnight calls autonomously
Outbound appointment cadence — follows up until confirmed
Collections call cadence — automated dial sequence
Powered by Retell AI + Deepgram STT + Azure Cognitive TTS
7-day voice trial (one-time, no credit card)
Roles Maya Handles
Appointment Setter
Inbound CSR
Outbound Collections
After-Hours Support
Order Confirmation
Scheduling & Rebooking
Helpdesk (repetitive queries)
Lead Qualification
Surveys & Feedback
Outbound Sales Calls
Benefits What it means for your operations
Cut cost per call minute by 60–80% — $0.18/min vs $0.45–$0.90 for a human agent on the same call
Handle after-hours calls without a night shift — Maya covers overnight volume, humans come in to clean up follow-ups
Appointment setter never misses a callback — outbound cadence dials every lead in sequence, no manual tracking
Collections cadence runs on its own — no agent assigned to repetitive follow-up calls
Caller Choice builds trust — customers choose AI or human at every call, reducing hang-ups
Supervisors focus on complex calls — repetitive queries handled by Maya, escalations reach your best agents
No Grab rides, no free lunch, no GCash raffle — Maya fills the shift without retention spend
Live transcripts replace note-taking — agents stop typing and focus on the conversation
Caller Choice — The Key Differentiator

On every incoming call, the caller hears: "Press 1 for our AI assistant. Press 2 for a human agent." Most callers choose AI for routine queries — reducing agent load by 30–60%. The choice builds confidence and reduces the fear of talking to a bot. BPO clients configure the default. Caller Choice data from the 7-day voice trial becomes the single most powerful upgrade motivator.

How It Works 3 steps
1
Connect a channel
Your phone number routes to Retell AI. Maya answers. You define how she introduces herself and what she handles.
2
Maya handles it
Inbound or outbound. Answers questions using your RAG knowledge base. Offers Caller Choice. Escalates when needed.
3
You get results
Transcripts and summaries after each call. Deflection rates, call volume, and Caller Choice stats in your dashboard.
Pricing
Tier 0 — Free
$0 forever
Text channels only
(WhatsApp/Viber/LINE)
Voice disabled
Never expires
7-Day Voice Trial
$0 one-time
Voice enabled 7 days
Full feature access
Auto-reverts to Tier 0
Cannot be re-triggered
Voice Starter ⭐
$450/mo
2,500 min/mo included
$0.21/min overage
Inbound + outbound
30 languages
Transcripts + summaries
Voice Growth
$899/mo
Higher minute volume
Priority support
Contact for details

Bundled add-ons on paid plans: Emergency Support (free) · Dashboard (free) · Maintenance Audit (free 3 months, then $19/mo)

See Maya Voice → ← All Guides

This Maya Voice AI guide covers inbound and outbound call handling for BPO and call center teams at $0.18 per minute — compared to $0.45–$0.90 per minute for a human agent. Maya handles ten BPO roles including appointment setter, inbound CSR, outbound collections, after-hours ghost shift, order confirmation, scheduling and rebooking, helpdesk for repetitive queries, lead qualification, surveys, and outbound sales calls. The Caller Choice feature offers every caller the option to speak with AI or a human agent at the start of each call. Maya supports 30 languages including Filipino (fil-PH), Thai (th-TH), Hindi, and Vietnamese using Azure Cognitive Services text-to-speech and Deepgram speech-to-text via Retell AI. Live transcripts and call summaries are delivered after each call. Pricing starts with a free forever text tier (WhatsApp, Viber, LINE — voice disabled), a one-time 7-day voice trial, then Voice Starter at $450 per month for 2,500 included minutes with $0.21 per minute overage.