AI Screening Tools — Maya Chat
aiscreeningtools.com/maya-chat.html
Product Guide · aiscreeningtools.com/guides/maya-chat

Maya Chat — WhatsApp, Viber & LINE

Maya Chat is an AI chatbot that answers customer and candidate queries on the messaging platforms they already use — WhatsApp, Viber, LINE, and website chat. Trained on your specific content. Free forever for text channels.

30
languages auto-detected from the customer's first message
4
channels — WhatsApp · Viber · LINE · website widget
$0
free forever tier — unlimited low-volume text, no credit card
Channels Where Maya talks
WhatsApp Business
2B+ global users. Standard for customer service across SEA, Middle East, India, and international BPO clients. Business API registration required.
Viber Business
Dominant messaging platform in the Philippines. Required for reaching Filipino customers who don't use WhatsApp. Business account registration via partners.viber.com.
LINE Messaging
Thailand's primary messaging platform. 54M+ Thai users. Required if your customer base includes Thai speakers. LINE Messaging API + webhook setup.
Website Widget
Script tag embed on any website. Floating gold chat button in corner. Maya answers product questions, FAQs, and booking queries instantly.
Features What it does
WhatsApp, Viber, LINE, and website chat — one AI
30 languages — auto-detects from first message
Trained on your content via RAG engine (bundled free)
Answers product FAQs, booking queries, policy questions
Escalation to human when query exceeds AI scope
Conversation memory — Redis 30-min inactivity TTL
HR hiring queries — explains roles, collects candidate interest
Customer service queries — product info, order status, returns
Outbound broadcast messages (Viber promotional — $0.05/msg)
Transactional replies (Viber/WhatsApp — $0.02/msg)
Free forever text tier — no credit card, no expiry
7-day voice trial available as upgrade
Benefits What it means for your operations
Handle customer queries 24/7 without extra headcount — Maya covers nights, weekends, and peak hours automatically
Customers message on WhatsApp — the app already on their phone, no installation, no account creation
Viber reaches Filipino customers who don't use WhatsApp — critical for Philippine BPO client communication
LINE reaches Thai customers on their preferred platform — without a separate Thai-language team
Reduces repetitive inbound phone volume — agents stop answering the same 10 questions all day
Consistent answers — every customer gets the same correct response from the same knowledge base
Candidates ask hiring questions on WhatsApp — Maya explains the role, qualifies interest, and routes to CONNECT
Free to start — Tier 0 text channels run indefinitely without a credit card
How It Works 3 steps
1
Connect your channels
Register WhatsApp/Viber/LINE business accounts. Point webhooks to Maya API. Configuration handled by deployment partner.
2
Upload your content
Upload call scripts, FAQs, policy PDFs, and SOPs. RAG engine ingests them. Maya retrieves the right answer for every question in under 50ms.
3
Go live
Publish your WhatsApp/LINE/Viber number. Customers message. Maya responds. Escalations reach your human agents automatically.
Pricing
Free Forever
$0
Unlimited low-volume
Text channels only
No credit card
No expiry
Text S
$14.60/mo
500 conversations/mo
All text channels
RAG bundled
Text M
$73.00/mo
2,500 conversations/mo
All text channels
RAG bundled
Text L
$146.00/mo
5,000 conversations/mo
All text channels
RAG bundled

Viber messaging: transactional replies $0.02/msg · promotional broadcasts $0.05/msg · 1 month free after subscription. Add-ons on paid plans: Emergency Support (free) · Dashboard (free) · Maintenance Audit (free 3 months, then $19/mo)

See Maya Chat → ← All Guides

This Maya Chat product guide covers AI chatbot automation across four messaging channels: WhatsApp Business, Viber Business (dominant in the Philippines), LINE Messaging (Thailand's primary platform with 54 million users), and website widget embed. Maya detects the customer's language automatically from their first message across 30 languages and retrieves accurate answers from your uploaded content via the bundled RAG Search Engine. Use cases include customer service FAQs, order status queries, product information, booking and scheduling, and HR hiring questions where candidates ask about open roles on WhatsApp before applying. The free forever tier covers unlimited low-volume text conversations on all channels with no credit card and no expiry. Paid text tiers run from $14.60 per month (500 conversations) to $146 per month (5,000 conversations). Viber transactional replies cost $0.02 per message; promotional broadcasts cost $0.05 per message with one month free after subscription.