AI handles the scripted categories. Humans handle everything else. You decide how fast the ratio moves — quarter by quarter, at your own pace. No locked roadmap, no forced replacement.
Option E is for the BPO operator who has not made a binary AI-or-human decision — and does not want to.
Here is how Option E deploys without disrupting your operation.
No commitment required at any stage. The upgrade decision is data-driven, not sales-driven.
Maya AI on chat channels (website, WhatsApp, Viber, LINE). AIVA screening. CONNECT candidate widget. All three tools, all text channels, never expire. Voice is disabled at this tier — voice is what you upgrade for.
One-time only. Cannot be re-triggered once it ends. After 7 days, voice automatically reverts to disabled. No charge. You keep all chat tools on Free Forever. The 7 days gives your leadership live call data — deflection rates, volume handled, resolution rates — enough to see the value before any invoice.
Why 7 days and not longer: 7 days of live call data — deflection rates, Caller Choice opt-in percentages, actual volume handled — is enough for a BPO manager to build an internal case for the upgrade. It is not enough to extract the value without paying. The trial is designed to create the buying case, not substitute for a paid subscription.
This is not a disclaimer. This is a feature.
On every voice interaction — inbound or outbound — Maya presents the caller with a simple choice: continue with AI, or speak with a human agent. The caller decides. The BPO configures whether the choice is offered and what the default is. Most Option E clients offer the choice from day one.
Customers who want AI get instant, 24/7 service. Customers who want a human are transferred — with Maya's full call context already on the agent's screen. The human picks up knowing who is calling, what was already discussed, and what needs to be resolved. No cold handoff. No repeated questions.
From the first call, Maya captures which percentage of callers chose AI and which chose human — per category. This data updates every week. Categories where AI acceptance is high get an increased AI ratio recommendation at the next E4 quarterly review. Categories where callers consistently choose human stay human. The ramp is data-driven, not guesswork. Your CFO sees the opt-in rate. Your leadership sees the trend. The expansion decision has evidence behind it.
No cold handoff. No repeated questions. No hold music while your agent searches the policy manual.
Five routing models. Static display — choose the one that fits how you already operate. Any model can be reconfigured at any time. No new contract required.
Most Option E clients start with category-based or time-based routing — it is the lowest-disruption entry point. The routing table can be reconfigured at any time. No new contract required.
The categories that stay human still need to be hired and evaluated. That happens inside CONNECT — not across five separate tools.
45-second pre-recorded video profile — or audio-only for candidates without a camera. AI compatibility score — AIVA scores the candidate against the role before the recruiter opens the profile. Direct pre-hire message — the recruiter can message the candidate before scheduling anything. Live voice call through the widget — one click, the recruiter is on a call with the candidate, no Calendly, no Zoom, no tab switching.
Everything a recruiter needs to evaluate a human candidate — see them, hear them, score them, message them, call them — is inside one window. The recruiter never leaves the page.
Text channels (WhatsApp, Viber, LINE, website chat) are included in every plan. Voice — inbound and outbound calls — is a separate add-on for each plan. Most clients activate both. A human agent costs $0.45–$0.90/min. Maya on voice costs $0.09/min. Voice plans include a monthly minute allowance — overage at $0.30/min.
E4 Quarterly Ramp Review — Included at Scale. Add-on at Starter and Growth: $200/quarter. Maya-generated performance report per category, escalation rate analysis, Caller Choice opt-in data, and updated ramp blueprint for next quarter. No new contract required to adjust ratios.
We evaluate every category you operate. You see exactly which roles are AI-ready today, which should stay human, and which are hybrid. Delivered as a PDF report with a 4-quarter ramp plan. Free, always, no conditions.
Technology licensed by AI Vision Automations. Sites operated by independent licensees.