OPS for Retail

AI Assistants for Your Shipping, Returns, and Inventory Team

3 pre-built retail roles — shipping, returns, and inventory coordination
One API call — send a role and a message, get a ready-to-use order update, refund letter, or supplier reorder email
Searches your return policies, carrier SLAs, and inventory procedures automatically
No new software for your team — works inside your existing OMS, helpdesk, or WMS tools
50 free credits to start. No card required. 90 days to use them.

How It Works

Pick a retail role

Choose shipping_agent for order and carrier communications, returns_agent for refund and exchange handling, or inventory_coordinator for stock and supplier coordination.

Send a message via API

POST your role and message to the OPS endpoint. Receive an order status update, refund approval letter, carrier delay notification, or supplier reorder email — ready to send.

Your team sends the output

No new interface. No new training. OPS works inside whatever order management or customer service platform your team already uses.

Plans

Basic

$19/mo

Haiku 4.5 model

500 calls/month
All 3 retail roles
RAG knowledge base
Web search
$0.02/call overage

Start Free →

3 Retail Roles

shipping_agent

Helps shipping teams handle customer inquiries and internal logistics communication.

Produces: Order status update drafts · Carrier delay notifications · Tracking escalation templates · Shipping exception emails · Estimated delivery update notices

Searches: Your carrier SLAs, shipping policies, and fulfillment procedures via RAG knowledge base. Web search for carrier status when needed.

returns_agent

Helps returns teams resolve refund and exchange requests quickly and consistently.

Produces: Return approval and denial letters · Refund status update drafts · Exception handling scripts · Replacement order communication · Policy-based response templates

Searches: Your returns policy and refund procedures via RAG knowledge base to ensure every response is policy-accurate.

inventory_coordinator

Helps inventory staff manage stock communication and supplier coordination.

Produces: Low stock alert drafts · Supplier reorder request emails · SKU query response templates · Stocktake summary formats · Overstock and clearance notification drafts

Searches: Your inventory procedures, reorder thresholds, and supplier contact information via RAG knowledge base.

Bring Your Own Knowledge

Upload your returns policy, carrier SLAs, inventory procedures, and supplier contact lists. OPS searches them automatically on every call — so your team gets answers grounded in your actual operational documents.

A returns agent gets a policy-accurate denial letter without looking up the rules manually. An inventory coordinator gets a correctly addressed reorder email to the right supplier contact.

Available on Standard and Advanced plans

Frequently Asked Questions

What is a credit?

One credit = one API call to the OPS endpoint. Free keys start with 50 credits valid for 90 days. Monthly plans include a fixed number of calls per month and reset automatically.

Which AI model runs on each plan?

Basic uses Haiku 4.5. Standard uses Sonnet 4.6. Advanced uses Opus 4.8. The model is set automatically based on your plan.

Can I use BPO or other roles with this key?

No. Your OPS for Retail key is locked to shipping_agent, returns_agent, and inventory_coordinator. Other verticals — BPO, logistics, real estate, onboarding — are separate OPS products with their own keys.

Can OPS look up live order status from my OMS?

OPS drafts communications and searches your uploaded documents. It cannot connect live to your order management system. Your team provides the order details — OPS drafts the customer-facing communication around them.

What happens when I hit my monthly limit?

Calls above your limit are billed at the overage rate (Basic $0.02/call, Standard $0.05/call, Advanced $0.08/call). You can also add a $12 credit top-up pack for 500 extra calls.

How does the knowledge base work?

Upload your returns policy, carrier SLAs, and inventory procedures to your private knowledge partition. OPS searches them on every call. Available on Standard and Advanced plans.