OPS for BPO

AI Assistants for Your Call Center Team

13 pre-built BPO roles — collections, QA, outbound sales, tier 1 tech support, chat, email, back office, social media, healthcare BPO, HR, and team lead
One API call — send a role and a message, get a ready-to-use script, draft, or checklist
Searches your own call scripts, SOPs, and policy documents automatically
No new software for your team — works inside your existing ticketing, CRM, or chat tools
50 free credits to start. No card required. 90 days to use them.

Get 50 Free Credits See the Roles

How It Works

Pick a BPO role

Choose from 13 pre-built roles — collections agent, QA analyst, outbound sales, tech support, chat support, and more.

Send a message via API

POST your role and message to the OPS endpoint. Receives a script, draft, checklist, or response — ready to use.

Your team uses the output

No new interface. No new training. OPS works inside whatever system your agents already use.

13 BPO Roles

collections_agent

Payment arrangement scripts, objection handling, compliance-safe language, and call disposition notes for payment recovery teams.

customer_service_agent

FAQ resolution drafts, escalation scripts, policy lookup, and customer-facing email and chat templates.

qa_analyst

Call scoring rubrics, CSAT analysis summaries, agent coaching note templates, and audit checklists formatted as scorecards.

outbound_sales_agent

Opening scripts, objection handling language, closing techniques, call disposition notes, and follow-up email drafts.

tier1_tech_support

Step-by-step troubleshooting scripts, resolution guides, escalation decision trees, and known issue summaries for live calls.

appointment_setter

Outbound call scripts, scheduling objection handling, confirmation email drafts, reschedule templates, and no-show follow-up scripts.

chat_support_agent

Live chat response drafts, first-response templates, escalation handoff scripts, and tone calibration for non-voice queues.

email_support_agent

Ticket response drafts formatted as ready-to-send emails — subject line, opening, body, and closing included. SLA priority notes.

back_office_specialist

Data validation templates, entry format guides, quality check checklists, and processing batch summaries for back office teams.

social_media_agent

Platform-specific response templates for X, Facebook, Instagram, and TikTok. Public complaint handling scripts and DM escalation triggers.

healthcare_bpo_agent

Claim status update drafts, denial response templates, prior authorization query summaries, and patient appointment confirmation emails. Administrative and communication tasks only — no clinical advice.

hr_shared_services

Employee query responses, benefits lookup summaries, offer letter templates, onboarding checklists, and offboarding document guides.

bpo_team_lead

Daily performance briefing summaries, agent coaching note drafts, shift handover notes, and team announcement templates ready to read at standup.

Bring Your Own Knowledge

Upload your call scripts, SOPs, escalation guides, policy documents, and training manuals. OPS searches them automatically on every call — so agents get answers from your actual content, not generic AI responses.

A collections team uploads their payment plan policy. A QA team uploads their scoring rubric. OPS finds the right section and applies it to the task.

Available on Standard and Advanced plans

Frequently Asked Questions

What is a credit?

One credit = one API call to the OPS endpoint. Free keys start with 50 credits valid for 90 days. Monthly plans include a fixed number of calls per month and reset automatically.

Which AI model runs on each plan?

Basic uses Haiku 4.5. Standard uses Sonnet 4.6. Advanced uses Opus 4.8. Free credits use Haiku 4.5. The model is set automatically based on your plan — you don't need to specify it.

Can I use any role with my key?

Your OPS for BPO key is locked to the 13 BPO roles listed on this page. If you need logistics, real estate, retail, or onboarding roles, those are separate OPS products with their own keys.

What happens when I hit my monthly limit?

Calls above your monthly limit are billed at the overage rate for your plan. You can also add a credit top-up pack for extra calls.

How does the knowledge base work?

You upload your own documents — call scripts, SOPs, policy PDFs — to your private knowledge partition. When you call the API, OPS searches your documents before responding. Available on Standard and Advanced plans.

Is OPS the same as MAYA voice?

No. MAYA voice and chat talks to your customers on your behalf — inbound calls, WhatsApp, LINE. OPS assists your internal team members — your agents, QA analysts, and team leads — through your own systems via API.

OPS for BPO gives every agent on a call center team access to a role-specific AI assistant that knows the job — the scripts, the escalation steps, the compliance language, and the format that each call center duty requires. The 13 pre-built BPO roles cover the full range of call center non voice and voice functions: collections agents handling early-stage and late-stage accounts, customer service agents managing inbound calls and chat tickets, QA analysts scoring calls against the rubric the call center company uses internally, outbound sales agents working from a call center opening spiel, tier-one tech support agents working through troubleshooting trees, appointment setters booking across a live calendar, chat support agents drafting responses in under 90 seconds, email support agents building replies from a call center script sample, back office specialists processing claims and forms, social media agents handling public-facing brand responses, healthcare BPO agents working within regulated clinical-language boundaries, HR shared services agents answering internal HR questions, and BPO team leads running shift briefings and performance reviews. Each role uses a different system prompt, different tool permissions, and a different scoring approach — so the AI delivers call center tools-grade output without leaking inappropriate information between roles. Access keys are issued by role, by team, and by subscription tier. Organisations in the Philippines running call center hiring and operations across Makati, Cebu, Clark, Davao, Iloilo, and Alabang, and India-based call center bpo operations in Bangalore, Hyderabad, Chennai, and Mumbai use OPS to reduce agent ramp time, cut QA review hours, and keep call center script consistency across teams without adding headcount.