Any BPO or employer hiring at volume. Built for the HR manager or recruitment lead who spends half their week scheduling first-round calls with people they have never heard speak. Roles it covers: CSR, appointment setter, live chat agent, data entry, telesales, call center.

Puts a candidate media widget directly on your job listing or careers page. The candidate records a 45-second video. You see the video, an AI compatibility score, and you can message them directly. All before you schedule a single call. No Zoom. No Calendly. No no-shows.

One script tag on your page. Your brand throughout — no visible external branding. Candidate logs in once and their profile travels to every employer using CONNECT. You never lose that profile even if they applied somewhere else first.

BPO hiring at any volume — from a boutique agency to a 500-seat operation. The HR manager drowning in CVs and candidate messages at the same time. Roles covered: CSR, data entry, live chat, collections, telesales.

Three tools working together so no unqualified candidate ever reaches a human. First, candidates record a video or audio profile — you see them before you call them. Second, CVs are scored and ranked by AIVA automatically — no manual review. Third, Maya handles all candidate conversations on WhatsApp, Viber, LINE, or your website — status updates, next steps, scheduling — without a recruiter typing a single reply. Your team only sees candidates who passed all three filters.

CONNECT widget via script tag on your careers page. AIVA via CSV upload or API. Maya via webhook on WhatsApp Business, Viber Business, LINE Messaging, or website chat — whichever channels your candidates already use.

BPO running a text-based customer service or back-office operation. The operations manager whose agents spend their entire shift typing the same answers to the same questions. Roles: live chat agent, email support, social media, lead generation.

Maya handles text conversations across every channel at the same time — resolves queries, answers FAQs, collects customer information, routes escalations to a human only when it genuinely cannot handle something. Runs 24 hours a day, 7 days a week, in 30 languages. No overtime. No sick days. No channel switching. One system covers everything.

One webhook per channel: WhatsApp Business API, Viber Business API, LINE Messaging API, website chat widget, email via SMTP. No phone line. No voice configuration. The fastest deployment of any item on this list.

BPO managing social media DMs and email support for consumer brands. The team lead spending hours a day correcting agent responses before they go out. Roles: social media, email support, live chat. Built for operations where brand voice consistency is non-negotiable.

Maya drafts every social media DM and email response using the brand's own voice guide loaded into RAG. Team lead approves before any response is sent — Maya never posts autonomously on public channels. Brand voice stays consistent across all agents because every response comes from the same document. Email: high-confidence responses send automatically, ambiguous ones queue for human review. AIVA screens new hires so only pre-ranked candidates reach interview.

Social DMs via Facebook Messenger API and Instagram Basic Display API (owned channels only). Email via SMTP. AIVA via CSV or API. RAG loaded with brand voice guide, approved templates, and FAQ per brand client. No voice required.

Collections department or debt recovery BPO. The team manager running high daily call volume with scripted outreach — the same follow-up calls made hundreds of times a day. Roles: collections agent, appointment setter.

Covers both text and voice so no debtor falls through the gap. On text — Maya sends WhatsApp and Viber messages: payment reminders, account status, payment links, acknowledgment flows. On voice — Maya makes and answers calls with a scripted collections cadence. Every call opens with Caller Choice: the caller can stay with AI or ask for a human at any point. 30 languages. Runs overnight, weekends, and public holidays without overtime.

Text via webhooks on WhatsApp Business API and Viber Business API. Voice via phone line — Maya connects through Retell AI to your existing SIP trunk or VoIP provider. Outbound: Maya dials from a schedule you set. Inbound: Maya answers first and routes to your team only when the caller requests it.

Appointment-setting or telesales BPO running moderate to high outbound voice volume. The operations manager whose agents spend their entire shift dialling the same scripted qualification call. Roles: appointment setter, telesales, outbound voice. Also screens replacement hires automatically.

Maya handles outbound qualification calls and inbound callbacks on text simultaneously. Voice covers scripted outbound — qualification questions, objection scripts, warm transfer when the lead confirms interest. Text handles WhatsApp and Viber follow-up and confirmation messages in parallel. AIVA scores and ranks replacement hire CVs automatically so your recruiter only reviews pre-qualified candidates. Closers never start cold again.

Voice via Retell AI connected to your outbound dialler or SIP trunk. Text via webhooks on WhatsApp Business and Viber. AIVA via CSV upload or API. RAG loaded with your qualification script and objection responses — bundled free.

Any-size BPO serving US time zones with graveyard shift staff. The operations manager who knows overnight cover is expensive but is not ready to deploy AI on daytime calls. Roles: inbound voice, appointment setter, order processing — after-hours only. Zero daytime disruption guaranteed.

Maya handles all inbound calls and outbound callbacks during overnight hours only — typically 9PM to 8AM — while the daytime team operates completely unchanged. Caller Choice on every overnight call: caller offered AI or human at the start, routed to on-call if they request it. Maya text handles overnight WhatsApp and Viber inquiries simultaneously. AIVA screens overnight shift replacement hires. CONNECT puts a video widget on your careers page so candidates apply at any hour. After 60 days of live overnight data, the ROI case for daytime expansion writes itself.

Voice time-gated via Retell AI — active only during the overnight window you set. Daytime routing is completely unchanged. Text via webhooks, always on. CONNECT via script tag on careers page. Fastest internal approval path of any voice package on this list.

BPO running both text and voice channels who does not want two separate systems, two separate vendors, or two separate support relationships. The operations director covering all customer touchpoints. Roles: CSR, live chat agent, email support, inbound voice, outbound voice.

Complete channel coverage under one system. Maya Text covers all text channels — WhatsApp, Viber, LINE, website chat, email. Maya Voice covers inbound and outbound calls with Caller Choice on every call. Both run from the same Maya AI brain, so a customer gets the same answer whether they call, WhatsApp, or live chat. Consistent. 24/7. In 30 languages across every channel your operation runs. RAG search bundled free — load your SOPs, FAQs, and scripts.

Text via webhooks per channel. Voice via Retell AI connected to your phone line (SIP trunk), Azure for speech, Deepgram for transcription. One Maya API instance manages everything — not one system for chat and a different one for calls.

BPO or enterprise ready to automate every scripted customer interaction and the entire hiring pipeline at the same time — all channels, all roles, immediate full deployment. This is an operations director decision. Every role across all BPO subcategories is covered. Leadership wants it live and fully running from day one.

Four products running simultaneously from the moment it goes live. Maya Text covers all text channels at your chosen conversation volume. Maya Voice covers inbound and outbound calls with Caller Choice. CONNECT puts a white-label candidate media widget on your job pages — video, audio, AI score, direct messaging, no external branding. AIVA screens CVs automatically and scores candidates before a human spends one minute on them. Every customer interaction handled. Every new hire pre-screened. Fully live from day one.

All four deployed simultaneously. Text and voice via webhooks and SIP. CONNECT via script tag on your careers pages. AIVA via CSV or API. White-label branding throughout from day one — no external branding visible on any surface.

Same type of operation as Package 9 — all roles, all channels — but leadership needs to prove it to the board, the team leads, or themselves before going all in. The operations manager who wants the full platform but needs the deployment to happen gradually so they can show ROI at every stage before expanding further.

Identical four products to Package 9 — Maya Text, Maya Voice, CONNECT, AIVA. The difference is not what you get. It is how it takes over. AI starts handling overflow only — when human queues are full. Then after-hours. Then specific scripted call categories. Then Caller Choice is switched on. Human agents hand off gradually as the deflection rate proves itself, typically over 3 to 6 months. You end up in the same place. You get there on your own timeline. Priced 10% below Package 9 because phased deployment means AI does not run at full capacity from day one.

Identical technical setup to Package 9. Text and voice via webhooks and SIP. CONNECT via script tag. AIVA via CSV or API. The routing configuration on the voice system is set to phased handover mode — that single setting is what makes this different from Package 9.

500-seat and above BPO or staffing agency. CEO or COO is the buyer. Leadership wants to own the full platform — sourcing, screening, and operations — under their own brand. Not dependent on JobStreet or any external job board. Everything in-house, everything white-labeled.

The complete stack with nothing missing. SITE deploys a branded job board on your own domain — sourcing is no longer dependent on external platforms. AIVA Country Licence screens unlimited candidates across all industries with no monthly cap. CONNECT Integrate puts white-label video profiles on your careers pages with unlimited views and full API access. Maya Text covers all text channels at your chosen volume. Maya Voice covers all voice channels at your chosen minute tier with Caller Choice. RAG search bundled free — load your entire SOPs, training manuals, policy documents, and scripts.

SITE deployed on your domain. CONNECT via script tag on your careers pages. AIVA via CSV or API — no screening caps. Text and voice via webhooks and SIP. Everything under your brand from day one. No external branding on any surface visible to your clients or candidates.