Agent Screening and BPO Call Center Packs

AI Deployment Packages

Eleven AI Deployment Packages

Build the mix that fits your operation. Every package scales Small, Medium, or Large — pick the tier that matches your volume.

⚡ Recharge your voice minutes ↓
Hiring & Recruitment
1

CONNECT Engage

Stop scheduling calls with people you've never heard speak.


Any BPO or employer hiring at volume. Built for the HR manager or recruitment lead who spends half their week scheduling first-round calls with people they have never heard speak. Roles it covers: CSR, appointment setter, live chat agent, data entry, telesales, call center.

Puts a candidate media widget directly on your job listing or careers page. The candidate records a 45-second video. You see the video, an AI compatibility score, and you can message them directly. All before you schedule a single call. No Zoom. No Calendly. No no-shows.

One script tag on your page. Your brand throughout — no visible external branding. Candidate logs in once and their profile travels to every employer using CONNECT. You never lose that profile even if they applied somewhere else first.

Small — 5,000 views/mo 10+ hrs/mo
Medium — 10,000 views/mo 20+ hrs/mo
Large — 20,000 views/mo 40+ hrs/mo
Video storage and delivery via Bunny CDN Stream. Views are monthly candidate profile loads.
2

Dual-Track Hiring Pipeline

Three filters. Zero unqualified candidates reach your team.


BPO hiring at any volume — from a boutique agency to a 500-seat operation. The HR manager drowning in CVs and candidate messages at the same time. Roles covered: CSR, data entry, live chat, collections, telesales.

Three tools working together so no unqualified candidate ever reaches a human. First, candidates record a video or audio profile — you see them before you call them. Second, CVs are scored and ranked by AIVA automatically — no manual review. Third, Maya handles all candidate conversations on WhatsApp, Viber, LINE, or your website — status updates, next steps, scheduling — without a recruiter typing a single reply. Your team only sees candidates who passed all three filters.

CONNECT widget via script tag on your careers page. AIVA via CSV upload or API. Maya via webhook on WhatsApp Business, Viber Business, LINE Messaging, or website chat — whichever channels your candidates already use.

Small — CONNECT 5K · AIVA 1-industry · Text 5K $1,800/mo
Medium — CONNECT 10K · AIVA 3-industry · Text 20K $3,600/mo
Large — CONNECT Integrate · AIVA Country · Text 50K+ $12,000+/mo
CONNECT views, AIVA candidate screenings, and Maya conversations are monthly limits per tier.
Text Operations
3

Chat Team Eliminator

Your agents spend their shift typing the same answers to the same questions. They don't have to.


BPO running a text-based customer service or back-office operation. The operations manager whose agents spend their entire shift typing the same answers to the same questions. Roles: live chat agent, email support, social media, lead generation.

Maya handles text conversations across every channel at the same time — resolves queries, answers FAQs, collects customer information, routes escalations to a human only when it genuinely cannot handle something. Runs 24 hours a day, 7 days a week, in 30 languages. No overtime. No sick days. No channel switching. One system covers everything.

One webhook per channel: WhatsApp Business API, Viber Business API, LINE Messaging API, website chat widget, email via SMTP. No phone line. No voice configuration. The fastest deployment of any item on this list.

Small — 5,000 convos/mo $1,000/mo
Medium — 20,000 convos/mo $3,000/mo
Large — 50,000+ convos/mo $5,000+/mo
Text only — no voice infrastructure. Fastest deployment on this list. RAG search bundled free at all tiers.
4

Social + Email Triage Stack

Brand voice consistent across every agent. Zero training required.


BPO managing social media DMs and email support for consumer brands. The team lead spending hours a day correcting agent responses before they go out. Roles: social media, email support, live chat. Built for operations where brand voice consistency is non-negotiable.

Maya drafts every social media DM and email response using the brand's own voice guide loaded into RAG. Team lead approves before any response is sent — Maya never posts autonomously on public channels. Brand voice stays consistent across all agents because every response comes from the same document. Email: high-confidence responses send automatically, ambiguous ones queue for human review. AIVA screens new hires so only pre-ranked candidates reach interview.

Social DMs via Facebook Messenger API and Instagram Basic Display API (owned channels only). Email via SMTP. AIVA via CSV or API. RAG loaded with brand voice guide, approved templates, and FAQ per brand client. No voice required.

Small — Text 5K · AIVA 1-industry $1,200/mo
Medium — Text 20K · AIVA 3-industry · RAG $2,400/mo
Large — Text 50K+ · AIVA Country · RAG $6,000+/mo
Draft-assist mode — Maya writes, human approves before anything posts. RAG bundled free at Medium and Large.
Voice + Text Operations
5

Collections Cadence

The same follow-up call, made a hundred times a day. Now automated.


Collections department or debt recovery BPO. The team manager running high daily call volume with scripted outreach — the same follow-up calls made hundreds of times a day. Roles: collections agent, appointment setter.

Covers both text and voice so no debtor falls through the gap. On text — Maya sends WhatsApp and Viber messages: payment reminders, account status, payment links, acknowledgment flows. On voice — Maya makes and answers calls with a scripted collections cadence. Every call opens with Caller Choice: the caller can stay with AI or ask for a human at any point. 30 languages. Runs overnight, weekends, and public holidays without overtime.

Text via webhooks on WhatsApp Business API and Viber Business API. Voice via phone line — Maya connects through Retell AI to your existing SIP trunk or VoIP provider. Outbound: Maya dials from a schedule you set. Inbound: Maya answers first and routes to your team only when the caller requests it.

Small — Voice 2K min · Text 5K convos $2,500/mo
Medium — Voice 3K min · Text 20K convos $5,000/mo
Large — Voice 5K min · Text 50K+ convos $10,000+/mo
Voice Starter / Growth / Scale per tier. Overage $0.30/min. Caller Choice included at all tiers.
6

Appointment Machine

The same outbound call, made a thousand times a week. Now automated.


Appointment-setting or telesales BPO running moderate to high outbound voice volume. The operations manager whose agents spend their entire shift dialling the same scripted qualification call. Roles: appointment setter, telesales, outbound voice. Also screens replacement hires automatically.

Maya handles outbound qualification calls and inbound callbacks on text simultaneously. Voice covers scripted outbound — qualification questions, objection scripts, warm transfer when the lead confirms interest. Text handles WhatsApp and Viber follow-up and confirmation messages in parallel. AIVA scores and ranks replacement hire CVs automatically so your recruiter only reviews pre-qualified candidates. Closers never start cold again.

Voice via Retell AI connected to your outbound dialler or SIP trunk. Text via webhooks on WhatsApp Business and Viber. AIVA via CSV upload or API. RAG loaded with your qualification script and objection responses — bundled free.

Small — Voice 2K min · Text 5K · AIVA 1-industry $2,700/mo
Medium — Voice 3K min · Text 20K · AIVA 3-industry $5,400/mo
Large — Voice 5K min · Text 50K+ · AIVA 3-industry $8,100+/mo
Voice Starter / Growth / Scale per tier. Overage $0.30/min. RAG bundled free at all tiers.
7

Night Shift Ghost

Your graveyard agents cost $2,700 a month. This doesn't.


Any-size BPO serving US time zones with graveyard shift staff. The operations manager who knows overnight cover is expensive but is not ready to deploy AI on daytime calls. Roles: inbound voice, appointment setter, order processing — after-hours only. Zero daytime disruption guaranteed.

Maya handles all inbound calls and outbound callbacks during overnight hours only — typically 9PM to 8AM — while the daytime team operates completely unchanged. Caller Choice on every overnight call: caller offered AI or human at the start, routed to on-call if they request it. Maya text handles overnight WhatsApp and Viber inquiries simultaneously. AIVA screens overnight shift replacement hires. CONNECT puts a video widget on your careers page so candidates apply at any hour. After 60 days of live overnight data, the ROI case for daytime expansion writes itself.

Voice time-gated via Retell AI — active only during the overnight window you set. Daytime routing is completely unchanged. Text via webhooks, always on. CONNECT via script tag on careers page. Fastest internal approval path of any voice package on this list.

Small — Voice 2K min overnight · Text 5K · AIVA 1-industry · CONNECT 5K $2,700/mo
Medium — Voice 3K min overnight · Text 20K · AIVA 3-industry · CONNECT 10K $5,400/mo
Large — Voice 5K min overnight · Text 50K+ · AIVA 3-industry · CONNECT Integrate $8,000+/mo
Voice is time-gated — active overnight only. Daytime team and routing are never affected. Overage $0.30/min.
8

Omnichannel Hub

One system. Every channel. Text and voice covered from the same AI brain.


BPO running both text and voice channels who does not want two separate systems, two separate vendors, or two separate support relationships. The operations director covering all customer touchpoints. Roles: CSR, live chat agent, email support, inbound voice, outbound voice.

Complete channel coverage under one system. Maya Text covers all text channels — WhatsApp, Viber, LINE, website chat, email. Maya Voice covers inbound and outbound calls with Caller Choice on every call. Both run from the same Maya AI brain, so a customer gets the same answer whether they call, WhatsApp, or live chat. Consistent. 24/7. In 30 languages across every channel your operation runs. RAG search bundled free — load your SOPs, FAQs, and scripts.

Text via webhooks per channel. Voice via Retell AI connected to your phone line (SIP trunk), Azure for speech, Deepgram for transcription. One Maya API instance manages everything — not one system for chat and a different one for calls.

Small — Voice 2K min · Text 5K convos $2,300/mo
Medium — Voice 3K min · Text 20K convos $4,600/mo
Large — Voice 5K min · Text 50K+ convos $9,200+/mo
Voice Starter / Growth / Scale per tier. Overage $0.30/min. RAG bundled free. All channels covered — WhatsApp, Viber, LINE, website, email, voice.
Full Platform
9

Full L1 Assassin Stack

Every customer interaction handled. Every new hire pre-screened. Your brand throughout.


BPO or enterprise ready to automate every scripted customer interaction and the entire hiring pipeline at the same time — all channels, all roles, immediate full deployment. This is an operations director decision. Every role across all BPO subcategories is covered. Leadership wants it live and fully running from day one.

Four products running simultaneously from the moment it goes live. Maya Text covers all text channels at your chosen conversation volume. Maya Voice covers inbound and outbound calls with Caller Choice. CONNECT puts a white-label candidate media widget on your job pages — video, audio, AI score, direct messaging, no external branding. AIVA screens CVs automatically and scores candidates before a human spends one minute on them. Every customer interaction handled. Every new hire pre-screened. Fully live from day one.

All four deployed simultaneously. Text and voice via webhooks and SIP. CONNECT via script tag on your careers pages. AIVA via CSV or API. White-label branding throughout from day one — no external branding visible on any surface.

Small — Voice 2K · Text 5K · CONNECT 5K · AIVA Monthly $3,450/mo
Medium — Voice 3K · Text 20K · CONNECT 10K · AIVA Pack $6,900/mo
Large — Voice 5K · Text 50K+ · CONNECT Integrate · AIVA Country $15,000+/mo
Four products deployed simultaneously. Voice Starter / Growth / Scale per tier. Overage $0.30/min. RAG bundled free.
10

Hybrid Ramp Champion

The same destination as the Full L1 Stack. On your timeline, not ours.


Same type of operation as Package 9 — all roles, all channels — but leadership needs to prove it to the board, the team leads, or themselves before going all in. The operations manager who wants the full platform but needs the deployment to happen gradually so they can show ROI at every stage before expanding further.

Identical four products to Package 9 — Maya Text, Maya Voice, CONNECT, AIVA. The difference is not what you get. It is how it takes over. AI starts handling overflow only — when human queues are full. Then after-hours. Then specific scripted call categories. Then Caller Choice is switched on. Human agents hand off gradually as the deflection rate proves itself, typically over 3 to 6 months. You end up in the same place. You get there on your own timeline. Priced 10% below Package 9 because phased deployment means AI does not run at full capacity from day one.

Identical technical setup to Package 9. Text and voice via webhooks and SIP. CONNECT via script tag. AIVA via CSV or API. The routing configuration on the voice system is set to phased handover mode — that single setting is what makes this different from Package 9.

Small — Voice 2K · Text 5K · CONNECT 5K · AIVA Monthly $2,300/mo
Medium — Voice 3K · Text 20K · CONNECT 10K · AIVA Pack $4,600/mo
Large — Voice 5K · Text 50K+ · CONNECT Integrate · AIVA Country $12,000+/mo
Same four products as Package 9. Phased handover — AI takes over gradually. 10% below Package 9 at every tier. Overage $0.30/min.
Enterprise
11

White-Label Enterprise Capture

Every channel. Every hire. Your brand. Your job board. Nothing left out.


500-seat and above BPO or staffing agency. CEO or COO is the buyer. Leadership wants to own the full platform — sourcing, screening, and operations — under their own brand. Not dependent on JobStreet or any external job board. Everything in-house, everything white-labeled.

The complete stack with nothing missing. SITE deploys a branded job board on your own domain — sourcing is no longer dependent on external platforms. AIVA Country Licence screens unlimited candidates across all industries with no monthly cap. CONNECT Integrate puts white-label video profiles on your careers pages with unlimited views and full API access. Maya Text covers all text channels at your chosen volume. Maya Voice covers all voice channels at your chosen minute tier with Caller Choice. RAG search bundled free — load your entire SOPs, training manuals, policy documents, and scripts.

SITE deployed on your domain. CONNECT via script tag on your careers pages. AIVA via CSV or API — no screening caps. Text and voice via webhooks and SIP. Everything under your brand from day one. No external branding on any surface visible to your clients or candidates.

Small — Voice 2K · Text 5K · CONNECT Integrate · AIVA Country · SITE $12,000+/mo
Medium — Voice 3K · Text 20K · CONNECT Integrate · AIVA Country · SITE $15,000+/mo
Large — Voice 5K · Text 50K+ · CONNECT Integrate · AIVA Country · SITE $25,000+/mo
CONNECT Integrate and AIVA Country Licence included at all tiers — no view caps, no screening caps. Voice tier scales Small to Large. Overage $0.30/min.
Prepaid Voice Minutes

Recharge Your Voice Minutes

Like Globe prepaid load. One-time purchase. Use them when you need them.

Blocks expire 30 days from purchase. No rollover.

Starter Load
5,000 min
$800
$0.16 / min
30-day expiry
Most Popular
Growth Load
10,000 min
$1,400
$0.14 / min
30-day expiry
Bulk Load
20,000 min
$2,600
$0.13 / min
30-day expiry
Blocks beat overages every time
Overage: $0.21/min  ·  5,000 min = $1,050 Starter Load: $0.16/min  ·  5,000 min = $800  — save $250

Not sure which package fits your operation?

Talk to Maya. Describe your team size, your channels, and your biggest problem — she'll tell you exactly which package and tier applies.

Ask Maya

Or email info@aiscreeningtools.com

These AI deployment packages serve call center and call center bpo operations across the Philippines — including call center hiring in manila, call center hiring in cebu, call center alabang, call center bgc, call center in bgc, call center in makati, call center makati, call center davao, call center company in davao city, call center davao hiring, call center cebu, call center jobs cebu, call center job cebu, call center hiring in cebu, call center in iloilo, call center in pampanga, call center in cavite, call center cavite, call center bulacan, call center bacolod, call center baguio, call center batangas, call center bohol, call center gensan, call center bacoor, call center eastwood, call center in cubao, call center job quezon city — as well as call center work from home, call center work from home jobs, call center job hiring work from home, call center online job, call center job online, call center job home, call center part time jobs, call center job part time, call center near me, call center company near me, call center hiring near me, call center job hiring near me, call center job openings, call center job apply online, call center job qatar. AIVA screens call center agents for call center agent job description fit, call center agent salary benchmarks, and call center job requirements — including call center resume no experience and call center skills resume. Maya handles call center script, call center script sample, call center spiels, call center opening spiel, call center phonetics, call center tagalog, and call center typing test preparation. Supported across call center vxi, call center globe, call center bdo, any call center agency, and any call center company or call center company name. Call center interview, call center interview questions, call center job interview, call center job interview questions and answers, call center questions interview, call center question and answer, call center question and answer interview — all addressed through AIVA screening. Call center duty, call center wage, call center salary philippines, call center non voice, call center non voice hiring, call center filipino workforce — all covered. Call center logo and white-label branding available on SITE and CONNECT Integrate tiers. Call center bpo meaning: business process outsourcing — the industry these packages are built for.

Sources & Pricing Methodology

  • 1 Philippine BPO salary benchmarks — "You save" figures are based on published compensation ranges for BPO and call center roles in the Philippines. Source: Allied Fusion BPO, The Complete Guide to Call Centers in the Philippines for Businesses (June 2026). alliedfusionbpo.com
  • 2 Voice infrastructure cost — Voice-enabled packages are built on Retell AI (call management), Azure Cognitive Services (text-to-speech), and Deepgram (speech-to-text via Retell AI). Verified infrastructure cost: ~$0.09/min all-in. Sources: retellai.com/pricing, azure.microsoft.com, deepgram.com/pricing
  • 4 AI model costs — AIVA screening uses Anthropic Claude (claude-sonnet-4-6). Maya text and chat uses OpenAI GPT-4o-mini. Semantic search uses Voyage AI (voyage-large-2). All AI model costs are absorbed into package pricing at every tier.
  • 5 Savings are estimates — "You save" figures represent the approximate monthly human agent cost replaced at each tier based on Philippine salary benchmarks. Actual savings depend on your headcount, contract terms, and operational volume.